Michele Klem
Cheshire,CT
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
15
15
years of professional experience
Work History
Oncology Account Executive
GenPath Oncology
05.2023 - Current
- Exceeded Hospital Pathology sales targets by 110% consistently by identifying new business opportunities and creating customized solutions for clients.
- Serviced accounts and proposed new products and services to maximize revenue.
- Devised and fostered strong customer relationships with teaching institutions such as Tufts Medial Center Pathology Department
- Provided Medical Training programs with Providers for New Tests/Requisitions/Online Ordering
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
National Oncology Account Manager
Precipio, Inc
12.2019 - 05.2023
- Responsible for pathology sales and operations in national territory for large community oncology accounts
- Increased new pathology sales in Jan 2023 by 120%
- Developed communication with Strategic Accounts to ensure customer expectations are met with TAT, report delivery, kit supply, customer support and access to pathologists
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Promoted EMR integration with high volume customers
- Fully implemented an onsite customer training programs, including education for test panel options and specimen requirements on requisitions and designed individualized portal views for customer.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Account Manager/Client Service Manager
Precipio, Inc
01.2018 - 12.2019
- Drove sales expectations by 105%- exceeded yearly sales
- Built inside sales team that supported customers and field sales representative
- Develop and implemented new process and protocols that benefit sales team while promoting growth within company
- Customer Satisfaction survey return 98% voted excellent support from sales and client service team in 2022
- Present QBR to C-suite managers with inside sales metrics
- Redesigned service 24-hour service for all oncology offices using iCloud phone systems.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Collaborative Laboratory Services
04.2009 - 04.2013
- Responsible for sales and operations in territory for hospital phlebotomy services
- Developed and cultivated account relationships with 75 Long Term facilities in state of CT.
Laboratory Assistant
Collaborative Laboratory Services
04.2009 - 05.2011
- Assisted in histology department alongside pathologist at Bristol Hospital
- Prepared 15 samples per day to be sent to Mayo Laboratories for esoteric testing
- Data entry requisition orders in hospital computer system
- Oversaw logistics pickups from local primary care offices.
Education
Bachelor's Degree in Biology -
University of Connecticut
Storrs, CT01.1994
Skills
- Client Relationship Building
- Relationship building and management
- Pipeline Management
- Strategic selling
- Lead Generation
- Strategy implementation
- New business opportunities
- Customer Relations
Career Overview
Highly accomplished and results driven Oncology Account Executive with diversified experience in sales for oncology, healthcare management, leadership, pharmacy and maintaining new business. Possess exceptional relationship building, account retention and conflict resolution skills. Seeking long-term growth with an organization that can utilize my experience and offer an opportunity for advancement.
Timeline
Oncology Account Executive
GenPath Oncology
05.2023 - Current
National Oncology Account Manager
Precipio, Inc
12.2019 - 05.2023
Account Manager/Client Service Manager
Precipio, Inc
01.2018 - 12.2019
Account Manager
Collaborative Laboratory Services
04.2009 - 04.2013
Laboratory Assistant
Collaborative Laboratory Services
04.2009 - 05.2011
Bachelor's Degree in Biology -
University of Connecticut