Michele Kletz
McKees Rocks,PA
Summary
Friendly detail-oriented Scale Operator with 5+ years operating scales and supporting drivers. Excellent track record of appropriate communication and accurate documentation. Handled up to 50+ clients per day. Excels in adapting to fast-paced environment.
Results-driven operations professional, adept at managing scale operations and ensuring precise weight measurements. Known for strong team collaboration and flexibility in dynamic environments. Focuses on safety protocols and accurate data management to support operational efficiency.
Overview
13
13
years of professional experience
Work History
Scale Operator
Boyd Roll Off Services
07.2024 - Current
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Created invoices for paying customers.
- Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Contributed to overall operational success with reliable attendance, punctuality, and adherence to company policies.
- Answered customer calls professionally and routed to appropriate person.
- Ensured prompt resolution of customer inquiries or concerns through clear communication and collaboration with relevant team members.
- Greeted customers and provided excellent service to internal and external clients.
Scale Operator
Mckees Rocks Transfer Station
04.2017 - 02.2022
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
- Contributed to overall operational success with reliable attendance, punctuality, and adherence to company policies.
- Answered customer calls professionally and routed to appropriate person.
- Ensured prompt resolution of customer inquiries or concerns through clear communication and collaboration with relevant team members.
- Streamlined daily reporting processes through consistent organization of paperwork and data entry.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Greeted customers and provided excellent service to internal and external clients.
- Followed up with customers to handle delays or other issues.
Retail Sales Key Holder
New York & Company
11.2011 - 07.2014
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.
- Coordinated special events and promotions within the store to drive customer engagement and increase sales opportunities.
- Increased customer satisfaction by providing personalized assistance and recommendations.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
- Collaborated with store management to achieve monthly sales targets and goals.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
- Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Successfully drove new product lines to increase annual profits.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Participated in team meetings where we shared best practices, set goals, addressed challenges, ultimately contributing towards a more cohesive work environment.
- Boosted sales by effectively communicating product features and benefits to customers.
Education
Associate of Science - Justice Technology
IADT
Pittsburgh07-2009
High School Diploma -
Sto-Rox High School
McKees Rocks, PA06.1987
Skills
- Customer service
- Safety requirements
- Radiation detection
- Product weighing
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Money handling
- Sample collection
- Data entry
Timeline
Scale Operator
Boyd Roll Off Services
07.2024 - Current
Scale Operator
Mckees Rocks Transfer Station
04.2017 - 02.2022
Retail Sales Key Holder
New York & Company
11.2011 - 07.2014
High School Diploma -
Sto-Rox High School
Associate of Science - Justice Technology
IADT
Similar Profiles
Janie MaesJanie Maes
RN at Boyd Andrew Community Services-Elkhorn TreatmentRN at Boyd Andrew Community Services-Elkhorn Treatment
Narayana SNarayana S
IT Recruiter at Accenture (Pay roll KGG Services LLP)IT Recruiter at Accenture (Pay roll KGG Services LLP)
Tamara BreckonTamara Breckon
Family Nurse Practitioner at Boyd Healthcare ServicesFamily Nurse Practitioner at Boyd Healthcare Services