Michele Kletz

• Greeted customers and provided excellent service to internal and external clients.
• Identified issues and developed solutions to improve quality control.
• Followed up with customers to handle delays or other issues.
• Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
• Communicated with operators to share information related to product.
• Operated weigh scales and issued tickets when necessary.
• Maintained tidy work area to reduce likelihood of accidents.
• Dispatched orders to drivers for efficiency.
• Complied with safety regulations to avoid potential injuries and support company goals.
• Answered customer calls professionally and routed to appropriate person.
• Checked loads to identify contents and unauthorized or highly regulated materials.
• Weighed and measured C&D materials and updated records with collected data.
• Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Mentored team members to enhance professional development and accountability in workplace.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Researched issues to obtain appropriate answers to customer inquiries.
• Promoted business' development by building and maintaining relationships with new clients.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Trained newly hired sales team in upselling techniques.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Maintained company's visual merchandise standards through general housekeeping and planograms.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.

• Worked effectively in fast-paced environments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Provided professional services and support in a dynamic work environment.
• Proved successful working within tight deadlines and a fast-paced environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to develop and implement creative solutions to complex problems.