Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michele Knight

Atlanta,GA

Summary

Energetic, high performance- results driven with 25+ years experience in Customer Service Managment. Customer Service driven, while ensuring effective communication, empathy, teamwork and problem/resolution success.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Estimator/ Writer

Roof it forward
03.2016 - Current
  • Company Overview: Roofing company
  • Onsite Roof Inspections
  • Material Calculations
  • Labor Cost Estimation
  • Cost Breakdown
  • Proposal Preparation
  • Building Codes, Compliance, Guidlines
  • Insurance and licensing verification
  • Software utilization
  • Competitive analysis
  • Roofing company

Lead Event Facilitator / Merchandiser

Crossmark
01.2009 - 07.2010
  • Product Demonstration
  • Customer Service
  • Inventory Management
  • Merchandise Planning and Selection
  • Display Set up and Presentation
  • Sales Operation
  • Post-Event Activities
  • Strong Visual Merchandising and Communication Abilities
  • Exceptional Customer Service
  • Profeciency to Work Independently or Team Environment

Territory Representative / Visual Merchandiser

Mosaic Sales
01.2008 - 11.2008
  • Store Visits - Organizational Skills, Attention to Detail
  • Merchandising Execution
  • Inventory Management
  • Planogram Compliance
  • Sales Analysis - Sales Focus
  • Retailer Colaboration - Required
  • Strong Communication
  • Promotional Activity
  • Reporting an Analysis
  • Damage and Display Maintenance

Assistant VP

Edward W. Scripps Trust Office
02.2003 - 10.2005
  • Led sales and service initiatives to drive high levels of customer service.
  • Traveled to and from offices and markets for meetings, check-ins and community events.
  • Evaluated operational performance against established metrics, identifying areas for improvement and implementing corrective actions as needed.
  • Implemented cost-saving initiatives, reducing overall expenses and increasing profitability.
  • Mentored junior colleagues, fostering a positive work environment conducive to professional development.
  • Analyzed financial data to make informed decisions regarding budget allocation and resource management.
  • Led teams through organizational change by effectively communicating expectations, providing support, and monitoring progress.
  • Improved customer satisfaction with enhanced communication strategies and timely resolution of issues.
  • Worked with direct reports on training and development plans.
  • Negotiated contracts with vendors, securing favorable terms and pricing for company projects.
  • Oversaw and maintained knowledge of daily operations.

Education

Bachelor Of Administration - Business Administration

University of Phoenix
Tempe, AZ-Online

Medical Billing and Coding - Medical coding/billing

U.S. Career Institute
02.2025

Skills

  • Salesforce
  • Quickbooks
  • Powerpoint
  • MS Office
  • Teamwork
  • Problem/Resolution solving
  • Flexibility
  • Leadership

Certification

  • NRFSP, 2009 - 2014
  • Food Manager Certification, 2009 - 2014
  • Florida Real Estate License, 1996 - 2006
  • FRES, 1996 - 2006

Timeline

Estimator/ Writer

Roof it forward
03.2016 - Current

Lead Event Facilitator / Merchandiser

Crossmark
01.2009 - 07.2010

Territory Representative / Visual Merchandiser

Mosaic Sales
01.2008 - 11.2008

Assistant VP

Edward W. Scripps Trust Office
02.2003 - 10.2005

Medical Billing and Coding - Medical coding/billing

U.S. Career Institute

Bachelor Of Administration - Business Administration

University of Phoenix

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Michele Knight