Michele Koenig
Holly Hill,SC
Summary
Dynamic Fresh Foods Manager with a proven track record at Harris Teeter, enhancing customer satisfaction and increasing sales through innovative display strategies. Expert in store layout planning and exceptional at verbal communication, I excel in task delegation and promoting food safety compliance. Achieved significant waste reduction, demonstrating strong coordination of inventory and a commitment to excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Fresh Foods Manager
Harris Teeter
09.2011 - Current
- Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
- Oversaw budget allocation for labor hours, controlling costs while maintaining adequate staffing levels during peak periods.
- Collaborated with store management to optimize inventory levels and reduce shrinkage.
- Initiated cross-training opportunities for employees to expand their skillsets beyond their primary responsibilities within the department.
- Conducted regular inspections of department equipment to identify maintenance needs before they became critical issues.
- Increased sales by creating eye-catching displays that showcased seasonal produce and specials.
- Improved overall efficiency through effective delegation of tasks among team members based on individual strengths.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Staff Level Department Manager
Costco Wholesale Corp
04.1994 - 10.2010
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Arts - Accounting And Business Management
05.1992
Skills
- Store layout planning
- Sanitation Standards
- Food Safety Compliance
- Task Delegation
- Employee Scheduling
- Waste Reduction
- Promotional planning
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
- Recruited 4 successful new managers within one year.
Certification
- Food Safety Professional Certification
- USDA Meat Inspector Certification (1994)
Timeline
Fresh Foods Manager - Harris Teeter
09.2011 - Current
Staff Level Department Manager - Costco Wholesale Corp
04.1994 - 10.2010
Eastern Washington University - Bachelor of Arts, Accounting And Business Management