Michele Kreidler
Nashville,TN
Summary
Accomplished Retail Manager with a proven track record at Lane Bryant Outlet, enhancing customer satisfaction through expert relationship building and dynamic leadership. Skilled in problem-solving and multitasking, I significantly boosted team performance and efficiency. Specialize in recruiting top talent and driving sales through strategic planning and loss prevention initiatives.
Overview
26
26
years of professional experience
Work History
Store Manager
Lane Bryant Outlet
08.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Crew Trainer/Key Holder
Hardees
04.2005 - 09.2008
- Set positive example for team members by providing high-quality, efficient service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Manager
IHOP
01.1999 - 06.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
Education
High School Diploma -
Scranton Central High School
Scranton, PA05.1989
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Leadership Development
- Relationship building and management
- Recruiting and Hiring
Timeline
Store Manager
Lane Bryant Outlet
08.2008 - Current
Crew Trainer/Key Holder
Hardees
04.2005 - 09.2008
Manager
IHOP
01.1999 - 06.2004
High School Diploma -
Scranton Central High School
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