MICHELE LAGASSE
Office Manager
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Motivated self-starter with a proven ability to learn new systems and processes with ease. A trustworthy and hardworking team player, who has a keen ability to streamline tasks to improve efficiency, and is committed to delivering quality work in a timely manner.
Overview
39
39
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Rivertowne Marina / Tucker's Landing RV Park
06.2021 - Current
- Administer and oversee slip/lot lease administration and sales for marina and rv park.
- Increased customer base by 16% in one year, through offering impeccable customer service, product knowledge, and timely follow-ups with clients and prospective clients.
- Reduced delinquency rates with proactive account management and timely followups.
- Maintain accurate records of dockage, moorage, insurance, and sales transactions. Streamlined storage inventory for marina and campground.
- Cultivate strong relationships with members and guests to build loyalty, repeat business, and referrals.
Small Business Owner
Southern Sewn Designs, LLC
03.2018 - 06.2021
- Established a loyal customer base for E-commerce business by providing personalized attention and exceeding expectations.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Senior Assistant Property Manager
Cushman & Wakefield
03.2018 - 05.2019
- Provided full administrative support, including phone support, typing, reports, and filing.
- Streamlined invoice approval process and ensured timely payments and maintaining accurate records for 50+ properties.
- Obtained aging report for management and timely follow-up on delinquencies.
- Conducted thorough invoice audits, identifying errors and rectifying discrepancies to maintain accurate financial records.
Executive/Personal Assistant to Managing Director
Cushman & Wakefield
04.2014 - 03.2018
- Streamlined executive communication by managing 400+ daily emails, phone calls, scheduling meetings and coordinating travel arrangements to optimize time.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- High level of experience with Excel, Word, and Outlook.
- Communicate effectively with high-level executives throughout the industry and handle confidential matters with discretion and tact.
Executive Assistant to Program Director
Children's Home of Cincinnati
04.2013 - 04.2014
- Provided administrative support, project/time management and planning to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Used advanced software to prepare documents, reports, and presentations for internal and external stakeholders.
Transportation Dispatcher
Gaylord Texan Resort & Convention Center
10.2012 - 04.2013
- Handled incoming calls and emails from resort guests regarding transportation needs.
- Scheduled private transportation for VIP clientele and resort guests.
- Prepared and communicated bus transportation schedules and route changes for drivers.
- Worked closely with execs to develop special reporting for transportation needs/review past trends.
Program Advisor/Assistant to the Dean of Students
DBU - School of Leadership
07.2008 - 10.2012
- Planned course rotation schedules and monitor budgets for three graduate programs.
- Advised100 students individually on academic program requirements and registration.
- Developed, maintained, and evaluated enrollment management systems.
- Enhanced student retention by providing personalized academic guidance and support.
- Recruited, trained, and supervised administrative support staff.
Licensed Massage Therapist
Self-employed
10.2000 - 07.2008
- Created a wellness center, designed to provide comprehensive wellness care through therapist including massage, chiropractic care, acupuncture, and stress management.
- Recruited chiropractors, acupuncturists, and massage therapists to join the center.
- Established a successful business with loyal clientele by providing personalized and effective massage therapy sessions tailored to individual needs.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, hot stone massages, and spa services.
Independent Sales Director
Pampered Chef
11.1995 - 06.2000
- Conducted in-home cooking demonstrations optimizing food preparation with essential tools.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed strong relationships with customers, resulting in repeat business and referrals.
- Recruited and managed team of 35 sales consultants, providing guidance, coaching and support. Earned numerous incentive trips for personal sales and recruiting efforts through hard work and strategic thinking.
Human Resources Specialist & Executive Assistant
Sproles Woodard LLP
11.1985 - 11.1995
- Executed administrative responsibilities for four partners.
- Processed client tax returns and financial statements with tight deadlines, maintaining attention to detail.
- Maintained payroll information by calculating, collecting, and entering data.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Processed new hire and termination paperwork and documents.
Education
B.B.S. HOTEL & HOSPITALITY MANAGEMENT -
DBU
Dallas, TX 08.2008 - 05.2012
Skills
Exceptional Customer Service
Attention to Detail
Time Management
Problem-Solving
Excellent multi-tasking ability
Office Administration
Exceptional Customer Service
Timeline
Office Manager
Rivertowne Marina / Tucker's Landing RV Park
06.2021 - Current
Small Business Owner
Southern Sewn Designs, LLC
03.2018 - 06.2021
Senior Assistant Property Manager
Cushman & Wakefield
03.2018 - 05.2019
Executive/Personal Assistant to Managing Director
Cushman & Wakefield
04.2014 - 03.2018
Executive Assistant to Program Director
Children's Home of Cincinnati
04.2013 - 04.2014
Transportation Dispatcher
Gaylord Texan Resort & Convention Center
10.2012 - 04.2013
B.B.S. HOTEL & HOSPITALITY MANAGEMENT -
DBU
08.2008 - 05.2012
Program Advisor/Assistant to the Dean of Students
DBU - School of Leadership
07.2008 - 10.2012
Licensed Massage Therapist
Self-employed
10.2000 - 07.2008
Independent Sales Director
Pampered Chef
11.1995 - 06.2000
Human Resources Specialist & Executive Assistant
Sproles Woodard LLP
11.1985 - 11.1995