Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishment List
Timeline
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MICHELE LEBLANC

Oswego,IL

Summary

Strategic, service-focused operations leader with 20+ years of experience across hospitality, human resources, client services, and fitness. Proven success in leading cross-functional and remote teams, managing HR operations, and driving workplace safety and injury prevention initiatives. Skilled in relationship building, budgeting, SOP development, and employee engagement. Passionate about fostering strong team cultures and delivering impactful results. Holds an MBA with a solid foundation in business operations and wellness.

Overview

17
17
years of professional experience

Work History

Human Resources Manager

CityGate Hospitality
06.2022 - 05.2025
  • Managed workplace injury cases, implemented safety training, and supported workers’ compensation protocols.
  • Collaborated with Insurance, Legal, and Compliance teams to ensure adherence to regulatory standards, certification requirements, and practice laws, supporting risk mitigation and operational compliance.
  • Coordinated onboarding, payroll, benefit administration, and HRIS updates.
  • Provided direct administrative and operational support to the Vice President of Human Resources, Vice President of Operations, Chief Financial Officer, and company ownership.
  • Supported company-wide audits, open enrollment, policy creation, and compliance processes.
  • Led Culture Committee, launched quarterly community outreach plans, and organized company-wide events.
  • Facilitated leadership development training and created SOPs to improve department efficiency.
  • Built and maintained strong relationships with both associates and clients through open communication, trust, and consistent support, fostering a collaborative and service-focused environment.
  • Recognized as Manager of the Quarter and Manager of the Year in 2023.

HR/Payroll Consultant I

ADP – NAS HCM
01.2021 - 01.2022
  • Supported national accounts with payroll, HR, and benefits module implementation.
  • Ensured compliance in HR/payroll setups and served as liaison between clients and technical teams.
  • Delivered personalized support and resolved client issues in fast-paced environments.

Senior Mixologist / Bar Supervisor / Hospitality Trainer

Omni Hotels & Resorts
01.2008 - 01.2021
  • Oversaw beverage operations, vendor relations, and inventory control within luxury hospitality standards.
  • Managed P&L responsibilities and supported VIP events, client service, and team schedules.
  • Developed SOPs, trained staff, and led seasonal promotions in collaboration with F&B leadership.
  • Mentored team on luxury service etiquette, safety protocols, and product knowledge.

Group Fitness Instructor

YMCA of Metro Chicago
01.2008 - 01.2011
  • Led fitness and wellness classes focused on injury prevention, strength, and flexibility.
  • Promoted healthy lifestyles and educated members on safe physical practices.

Education

Master of Business Administration - MBA

Aurora University
Aurora, IL
05.2021

Skills

  • Client Operations & Relationship Management
  • Workplace Injury Prevention & Safety Training
  • HR Systems & Compliance (HRIS)
  • Budget Oversight & Vendor Coordination
  • Demonstrates Strong Business Acumen
  • Employee Engagement & Leadership Training
  • Mentoring and Growth Development
  • Team Leadership (Onsite & Virtual Teams)
  • Hospitality & VIP Event Operations
  • Interdepartmental Liaison
  • Presentation & Communication Excellence

Accomplishments

    Manager of the Year 2023- CityGate Hospitality

Accomplishment List

Throughout my career, I’ve led impactful initiatives across HR, operations, and hospitality, including launching company-wide training programs, implementing safety and compliance protocols, and improving recruitment strategies. I’ve managed full-cycle hiring for hourly to executive roles, introduced wellness and leadership development sessions, and enhanced employee engagement through recognition programs and cultural initiatives. My work has contributed to improved compliance, reduced workplace incidents, and stronger team collaboration across departments.

Timeline

Human Resources Manager

CityGate Hospitality
06.2022 - 05.2025

HR/Payroll Consultant I

ADP – NAS HCM
01.2021 - 01.2022

Senior Mixologist / Bar Supervisor / Hospitality Trainer

Omni Hotels & Resorts
01.2008 - 01.2021

Group Fitness Instructor

YMCA of Metro Chicago
01.2008 - 01.2011

Master of Business Administration - MBA

Aurora University

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