Michele’ Lilley
Manhattan Beach,CA
Overview
30
30
years of professional experience
Work History
Owner/Designer Supervisor
keys to my castle
Manhattan Beach , CA
01.2012 - Current
- Created a unique accessory retail business from a childhood idea. Managed time effectively to ensure completion of tasks and adherence to deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Caregiver
Jody Tournat
Rolling Her , CA
03.2016 - 02.2021
- Aided in clothing selection and outfit preparation.
- Maintained clean and well-organized environment for client happiness and safety.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support to clients during difficult times.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding to prevent infection.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Facilitated calming interactions for clients suffering from anxiety.
Manager
Fritto Misto
Hermosa Beach , CA
02.2010 - 02.2014
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed completed work to verify consistency, quality, and conformance.
Partner /Manager
Ragin Cajun
Hermosa Beach, CA
06.2005 - 01.2010
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Coached, mentored and trained team members in order to improve their job performance.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Directed recruitment, hiring, and training of new staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Owner
cookies ala mode
Manhattan Beach , CA
06.1995 - 07.2005
- Created my own recipes and made an effective business plans to focus strategic decisions on long-term objectives.
- Reviewed legal documents related to business operations.
- Executed performance reviews to encourage improved productivity for team members.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented quality assurance processes to ensure product excellence.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw budgeting and financial management.
Education
Associate of Arts - Design
Orange Coast College
Costa Mesa, CASkills
- Time management
- Customer service
- Design coordination
- Self motivation
- Customer service management
- Problem-solving
- Records organization and management
- Conflict resolution
- Visual merchandising
- Inventory management
Timeline
Caregiver
Jody Tournat
03.2016 - 02.2021
Owner/Designer Supervisor
keys to my castle
01.2012 - Current
Manager
Fritto Misto
02.2010 - 02.2014
Partner /Manager
Ragin Cajun
06.2005 - 01.2010
Owner
cookies ala mode
06.1995 - 07.2005
Associate of Arts - Design
Orange Coast College