Michele Lincoln
Norwood,MA
Summary
Versatile Office Manager successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Edward G. Sawyer Co., Inc.
05.2016 - 05.2024
- Developed strong relationships with clients and vendors, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Completed accurate and timely certified payroll transactions in LCPtracker and BRJP to maintain records and support internal audits.
Environmental Health & Safety Coordinator
NASDI, LLC
01.2013 - 05.2016
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem solving.
- Managed worker''s compensation claims process, expediting cases and minimizing costs associated with work-related injuries.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Provided new-employee health and safety orientations and developed materials for presentations.
Owner
Michele Lincoln - Personal Assistant Services
01.2011 - 01.2013
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Maintained appropriate filing of personal and professional documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
High School Diploma -
Tri County Regional
Franklin, MAMedical Terminology And Coding
Newbury College
Brookline, MAPychology
Northeastern University
Boston, MAEarly Childhood Education
Framingham State University
Framingham, MASkills
- Customer Invoicing
- Process Implementation
- Supply Ordering
- Management
- Task Delegation
- Teamwork and Collaboration
- Administrative Management
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
Timeline
Operations Coordinator
Edward G. Sawyer Co., Inc.
05.2016 - 05.2024
Environmental Health & Safety Coordinator
NASDI, LLC
01.2013 - 05.2016
Owner
Michele Lincoln - Personal Assistant Services
01.2011 - 01.2013
High School Diploma -
Tri County Regional
Medical Terminology And Coding
Newbury College
Pychology
Northeastern University
Early Childhood Education
Framingham State University
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