Michele Lindsey

I am a Technology Champion II skilled at resolving complex customer service and device issues in a timely manner. With over 17 years experience in technical and customer support roles, I effectively identify problems using advanced troubleshooting skills and critical thinking to resolve customer's concerns related to service activation, voice service features, data service, international service and home internet service. I build customer relationships through rapport to earn their loyalty and trust by actively listening. I have strong communication skills to resolve customer's device, billing, sales and service concerns. I excel in a fast paced environment that changes frequently.

• Preleader Academy (2020)
• Womens Enrichment Series
• Cross trained as CORE representative to assist during Iphone presales and holiday seasons. I worked directly with vendors for credit application assistance and phone sales activations support. I provided floor support for other CORE volunteers.
• Championed team presentation projects for 1. Reduction of AHT, 2. OC&C Best Practices, 3. Data Product Technical Instruction, 4. Accessories Sales, 5. Created Device Protection skill builder, 6. Esim Activation Skill builder, 7. Open Enrollment skill builder 8. Family Base
• Assisted with numerous Peer to Peer meetings under 3 supervisors (Schmidt, Truscio, Bash).
• Served on offline projects (Motorola Engagement, NRB Reduction, NTF reduction).
• Earned many performance awards (Director's Club, Turn Up, Talk Me Up, Count Me In, Turnt Up National CS Rep Incentive Awards, 300 Club, Top Dog).
• Served on Culture Crew HBA

A+ Certification

PC Skills: Microsoft Office Suite programs including Excel, Word, Power Point