Michele Linnen
Big Rapids
Summary
Skilled nursing professional with strong background in patient care coordination and healthcare management. Demonstrates expertise in clinical assessment, discharge planning, and patient advocacy. Known for fostering team collaboration, adapting to evolving needs, and delivering meaningful outcomes. Equipped with excellent communication skills, critical thinking, and ability to navigate complex healthcare systems.
Overview
2024
2024
years of professional experience
Work History
Clinical Documentation Specialist
Trinity Health
01.2018 - 05.2023
- Analyzed clinical documentation for accuracy and compliance with regulatory standards.
- Collaborated with healthcare providers to clarify patient information and ensure precise coding.
- Reviewed medical records to identify discrepancies and recommend corrections for improved documentation quality.
- Educated staff on best practices in clinical documentation to enhance overall efficiency and compliance.
- Implemented quality assurance measures to maintain high standards in clinical documentation across departments.
- Facilitated communication between clinical teams and administrative staff to improve documentation workflows and outcomes.
- Facilitated interdisciplinary collaboration between physicians, nurses, case managers, coders, and other relevant stakeholders regarding the appropriate representation of patient severity levels within EHRs.
- Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
- Expedited accurate clinical documentation completion by promptly responding to queries from healthcare providers and support staff, offering timely guidance and support.
Case Manager
Trinity Health
01.2015 - 05.2018
- Coordinated patient care plans to enhance service delivery and support patient needs.
- Developed and maintained comprehensive documentation for case assessments and progress tracking.
- Collaborated with multidisciplinary teams to ensure holistic approach to patient care.
- Advocated for patients' rights and access to necessary resources within healthcare system.
- Evaluated patient eligibility for services, ensuring compliance with regulatory standards.
- Implemented process improvements that streamlined case management workflows and increased efficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Charge Registered Nurse
Trinity Health
2001 - 2015
- Led nursing team to ensure compliance with patient care standards and protocols.
- Coordinated patient admissions, discharges, and transfers to optimize workflow efficiency.
- Mentored junior nurses, fostering professional development and enhancing team performance.
- Implemented evidence-based practices to improve patient outcomes and safety metrics.
- Streamlined communication between departments to enhance interdisciplinary collaboration.
- Conducted regular training sessions on best practices for infection control and patient care techniques.
- Oversaw allocation of nursing resources to meet fluctuating patient needs effectively.
- Evaluated staff performance, providing constructive feedback to promote continuous improvement in service delivery.
- Led shift handover meetings effectively communicating critical information about each patient''s status ensuring continuity of care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Contributed to a positive work environment by actively participating in unit meetings, sharing ideas to improve efficiency or address ongoing challenges faced by colleagues.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Mentored newly hired nurses to ensure seamless integration into the team and facilitate their professional development.
- Skillfully performed various clinical procedures such as IV insertion, wound dressing changes, catheterizations; ensuring optimal comfort levels for patients during these processes.
- Built rapport with patients and family members to deliver exceptional care.
- Enhanced interdisciplinary collaboration through effective communication and teamwork with physicians, therapists, and support staff.
- Increased patient satisfaction scores by delivering compassionate care and advocating for individual needs.
- Supervised and managed daily scheduling, tasking, and administration.
- Improved patient outcomes by consistently providing high-quality care and timely interventions.
- Performed patient assessments and adjusted care plans accordingly.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed medication administration safely and accurately while maintaining meticulous documentation in electronic health records systems.
- Provided comprehensive assessments of patients'' physical, emotional, and social needs, informing personalized care plans.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Served as a liaison between patients, families, and healthcare teams; fostering trust, understanding, and improved communication across all parties involved.
- Collaborated with interdisciplinary teams during rounds, providing input and advocating for patient needs.
- Participated in professional development opportunities to stay current on best practices within the nursing field, applying newly acquired knowledge to improve daily practice.
- Promoted a culture of safety within the unit, adhering to strict infection control protocols and reporting potential risks promptly.
- Developed strong relationships with patients'' families by providing regular updates on treatment progress supporting decision-making processes surrounding end-of-life care options when needed.
- Maintained a high level of clinical expertise in managing complex medical cases such as cardiac events, neurological disorders, and oncology treatments; ensuring optimal care delivery.
- Consistently met or exceeded performance metrics through diligent monitoring of patient progress and proactive identification of issues requiring intervention.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Collaborated with other healthcare professionals to provide quality patient care.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Education
Associate of Science - Nursing
Ferris State University
Big Rapids, MI05.2001
Skills
- Documentation compliance
- Process improvements
- Exemplary communication skills
- Proficient in software
- Skilled in software
Timeline
Clinical Documentation Specialist
Trinity Health
01.2018 - 05.2023
Case Manager
Trinity Health
01.2015 - 05.2018
Charge Registered Nurse
Trinity Health
2001 - 2015
Associate of Science - Nursing
Ferris State University