Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michele Lisko

Michele Lisko

Texarkana,AR

Summary

Proven Office Manager and Insurance Agent with a track record of enhancing customer relationships and financial management at JEL Electric. Excelled in staff supervision, customer service, and office administration, achieving a significant increase in client satisfaction. Skilled in MS Office and team leadership, adept at driving results through effective communication and meticulous organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Manager

JEL Electric
04.2023 - 12.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Insurance Agent

Texarkana Insurance
04.2022 - 04.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.

Insurance Agent

Allison Horn Insurance
03.2021 - 03.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

High School Diploma -

Fouke High School
Fouke, AR
05.1988

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Document Management
  • Clerical Support
  • Account Reconciliation
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Scheduling
  • Staff Management
  • Employee Supervision
  • Employee Training
  • Training and coaching
  • Policy Implementation
  • Team Supervision
  • Computer Skills
  • MS Office
  • Customer Relationship Management
  • Teamwork and Collaboration
  • Good Judgment
  • Team Leadership

Certification

Insurance license for Property and Casualty.

Timeline

Office Manager

JEL Electric
04.2023 - 12.2023

Insurance Agent

Texarkana Insurance
04.2022 - 04.2023

Insurance Agent

Allison Horn Insurance
03.2021 - 03.2022

High School Diploma -

Fouke High School

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Michele Lisko