Michele Lofton
17012 Paradise Lake Road,Michigan
Summary
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Innovative Social Worker with 20+ years of experience working with clients to resolve mental health issues and promote positive living choices. Knowledge of family systems with emphasis on advocacy, ethics, culture, diversity, roles in relationships within multi-layered systems using a strength based approach.
- Demonstrates understanding and sensitivity to serving culturally diverse populations. Offers creativity and flexibility on delivery of services.
Overview
2
2
years of professional experience
Work History
Case Manager/Social Worker
Council on Aging Cass County Michigan
Cassopolis, MI
09.2021 - Current
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Offered grief and bereavement counseling to support family members after death of loved ones.
Education
Master of Science - Socical Work
Michigan State University
East Lansing, MI05-2021
Master of Science - Education
Indiana University South Bend
South Bend, IN05-1998
Skills
- Group Therapy
- Health History Documentation
- Referral Coordination
- Patient Support
- Care Coordination
- Client Advocacy
- Needs Assessment
- Case Management
- Emotional Awareness
- Social Work
- Organization and Multitasking
- Resource Identification
- Patient Assessment
- Conflict Resolution
- Cross-Functional Collaboration
- Problem-Solving
- Relationship Building
- Positive Attitude
- Interdisciplinary Collaboration
- Decision-Making
Timeline
Case Manager/Social Worker
Council on Aging Cass County Michigan
09.2021 - Current
Master of Science - Socical Work
Michigan State University
Master of Science - Education
Indiana University South Bend