Michele Longo
Staten Island,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Manager - NY Administration
SAG-AFTRA
01.2023 - Current
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversee facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduce operational costs through comprehensive process improvement initiatives and resource management.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitate successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Communicate clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager/HR
YWCA Retirement Fund
10.2019 - 08.2021
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed compliance to keep the organization operating within legal and regulatory guidelines.
- Planned and executed company events such as year-end holiday party, meetings, and staff mixers to promote office morale and cohesion.
- Evaluated employee records and productivity and submitted evaluation reports.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
Manager for NYM Division
SEIU 32BJ
08.2017 - 03.2019
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for the company database.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
Office Manager
International Cinematographers Guild
12.2013 - 08.2017
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Developed comprehensive training manuals, ensuring all employees had access to necessary resources and information.
Executive Assistant / Office Manager
LIUNA Local 78
06.2008 - 08.2012
- Improved office efficiency by implementing new filing systems and document management processes.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Ensured smooth daily operations through consistent maintenance of office equipment, and troubleshooting issues when necessary.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Developed and maintained automated alert systems for important deadlines.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
Bachelor of Arts - Business / HR
American InterContinental University
06.2020
ABA - Associate of Business Administration -
American InterContinental University
06.2016
Skills
- Time Management
- Interpersonal Skills
- Communication Skills
- Policy Implementation
- Operations Management
- Facility Management
- Administrative Support
- Office Management
- Event Coordination
- Contract Administration
- Team Supervision
Timeline
Manager - NY Administration
SAG-AFTRA
01.2023 - Current
Office Manager/HR
YWCA Retirement Fund
10.2019 - 08.2021
Manager for NYM Division
SEIU 32BJ
08.2017 - 03.2019
Office Manager
International Cinematographers Guild
12.2013 - 08.2017
Executive Assistant / Office Manager
LIUNA Local 78
06.2008 - 08.2012
Bachelor of Arts - Business / HR
American InterContinental University
ABA - Associate of Business Administration -
American InterContinental University