Hi, I’m
Michele Liu
Administrative Assistant
Houston,US
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Self-EmployedLos Angeles County, CA
Caregiver
12.2021 - Current
Job overview
- Scheduled daily and weekly care hours for client caseload and completed regular progress reports for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional manner.
- Created and implemented diverse educational strategies to boost development.
Hazeltine NurseriesVenice, FL
Receptionist Office Assistant
12.2020 - 05.2021
Job overview
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained clean and organized files by keeping human resources, accounts payable and receivable records up-to-date.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Submitted new hire records for internal HRIS and government reporting systems.
Two Men And A TruckBoise, ID
Lead Customer Service Representative
03.2018 - 08.2019
Job overview
- Engaged customers in person and over phone to deliver exceptional service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer concerns to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained and oversaw new team members to strengthen performance and job expertise.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed and updated databases to handle customer data.
- Liaised with marketing and operations management teams to develop solutions and accomplish shared objectives.
Imperial DistributorsNewtown, CT
Sales Service Representative
12.2015 - 12.2017
Job overview
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Navigated multiple computer systems expertly to handle sales and service needs.
- Exhibited high energy and professionalism when dealing with store management clients.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Precision Appliance LaboratorySouthbury, CT
Receptionist
03.2016 - 06.2017
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
Bob's StoresDanbury, CT
Sales Associate
05.2013 - 10.2015
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Tot TownBrookfield, CT
Receptionist
06.2013 - 11.2014
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Education
Western Connecticut State UniversityDanbury, CT
BBA from Marketing
08.2015 - 12.2018
Skills
Strong Organizational Skills
MS Word (Templates, Page & Text Formatting)
MS Excel (VLOOKUP & Macros/VBA, Pivot Tables, Data Validation)
MS Outlook (Assigning & Distributing Tasks, Filters, Schedule/Calendar Management)
Record Keeping, Data Entry, Analysis & Visualization
Document Scanning, Physical/Digital Filing Systems & Organization
Strong Multitasking Ability
Multiline Phone Operation & PBAX Systems
Professional Dictation & Demeanor
Human Resource Laws & Employee Timesheet Processing
Mail Handling
CRM/Database Software (Zoho, Sage, Hubspot, Zendesk, SQL)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver
Self-Employed
12.2021 - Current
Receptionist Office Assistant
Hazeltine Nurseries
12.2020 - 05.2021
Lead Customer Service Representative
Two Men And A Truck
03.2018 - 08.2019
Receptionist
Precision Appliance Laboratory
03.2016 - 06.2017
Sales Service Representative
Imperial Distributors
12.2015 - 12.2017
Western Connecticut State University
BBA from Marketing
08.2015 - 12.2018
Receptionist
Tot Town
06.2013 - 11.2014
Sales Associate
Bob's Stores
05.2013 - 10.2015