Michele Maack
Clayton,NC
Summary
- Highly educated RN with a master's degree in Healthcare Operational Excellence and a master's degree in Healthcare Administration. Managed staffing for a 1200-bed medical center on a regular basis.
- Reliable Manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
19
19
years of professional experience
Work History
Patient Flow Coordinator RN
WakeMed Health
Raleigh, NC
01.2024 - Current
- Assessed patient's condition upon admission to determine the appropriate level of care and assign beds accordingly.
- Coordinated patient flow through the hospital by monitoring wait times, assigning beds, and communicating with staff to ensure efficient patient care.
- Responded quickly and appropriately to any unexpected changes in demand or supply of services that could affect the overall flow of patients throughout the system.
- Participated in departmental meetings to discuss current issues relating to patient flow.
Manager, Coordination of Care
Cape Fear Valley Medical Center
Fayetteville, NC
03.2023 - 07.2023
- Responsible for over 70 FTEs
- Interviewed qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Led one-on-one coaching sessions to improve performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Attended interdisciplinary rounds on units on a daily basis noting challenges and opportunities to assist in discharge planning.
- Participated in CALL rotation.
Manager IV: Nursing Resource Office
BJC Health Systems, Barnes, Christian Hospital
St. Louis, Missouri
08.2010 - 01.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
Nursing House Supervisor
BJC Health Systems, Barnes, Christian Hospital
St. Louis, Missouri
08.2010 - 01.2022
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
CASE MANAGER
BJC Health Systems, Barnes, Christian Hospital
Saint Louis, MO
08.2010 - 01.2022
- Provided quality care for up to 50 patients.
- Collaborated with physicians and interdisciplinary team
- Managed discharge plans with multiple vendors.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Enforced disease prevention protocols among staff members, patients and visitors.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Fostered improved communication with contractors to promote regulatory compliance.
NURSEWISE/SCRIPT ASSIST RN
Centene Corporation
Saint Louis, MO
08.2005 - 12.2009
- Educated managed care populations in a call center environment.
- Utilized change management to assist patients with pharmaceutical compliance
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with others to discuss new marketing opportunities.
Education
Master of Science - Healthcare Operation Excellence
Washington University
Saint Louis05.2021
Master of Science - Healthcare Administration
Webster University
Saint Louis05.2018
Bachelor of Science - Nursing
Maryville University
Saint Louis05.1989
Skills
- Lean
- Facilitation and Change Management
- Six Sigma
- Project Management
- Adult education
- Nonprofit Management
- Lifelong Learning
- Needs Assessments
- Team Building
- Crisis Management
- Develop Onboarding and Training Plans
- Quality assurance controls
- Hospital coordination
- Patient safety
- Performance metrics
- Relationship building
- Communication
- Identify and Evaluate instructional materials
- Personnel Management
Timeline
Patient Flow Coordinator RN
WakeMed Health
01.2024 - Current
Manager, Coordination of Care
Cape Fear Valley Medical Center
03.2023 - 07.2023
CASE MANAGER
BJC Health Systems, Barnes, Christian Hospital
08.2010 - 01.2022
Manager IV: Nursing Resource Office
BJC Health Systems, Barnes, Christian Hospital
08.2010 - 01.2022
Nursing House Supervisor
BJC Health Systems, Barnes, Christian Hospital
08.2010 - 01.2022
NURSEWISE/SCRIPT ASSIST RN
Centene Corporation
08.2005 - 12.2009
Master of Science - Healthcare Operation Excellence
Washington University
Master of Science - Healthcare Administration
Webster University
Bachelor of Science - Nursing
Maryville University
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