Michele MacDonald

I have a solid background in optimizing operations and elevating team performance. My specialization lies in conference resolution and customer engagement, enhancing public service standards and office efficiency. As an Assistant Manager, I have a progressive record of accomplishment in leadership roles. I establish clear guidelines and enforce consistent policies to keep my staff satisfied and on-target to achieve important objectives. I possess excellent relationship-building, multitasking, and decision-making skills. With several years of experience, I am a motivated professional who can juggle multiple priorities to keep the company running smoothly. As a communicative team leader, I have outstanding time management and documentation abilities. I am polished in overseeing employee performance and guiding and motivating new talent. I have a proven history of leadership, planning, and problem-solving. I collaborate adeptly with professionals to accomplish demanding objectives, motivate staff, and organize resources, with a systematic understanding of maintaining coverage for all operational needs. I am an attentive professional experienced in guiding and motivating top-quality talent. I am well-versed in assessing sales performance and managing staff performance against challenging expectations. I am committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. I am known for high productivity and efficient task completion and specialized skills include team leadership, operational management, and customer service excellence. I excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

• Tara Reed 781-252-0442
• Terri Photorino, 781-760-3073

• Food Allergen Certification
• Servsafe Certification
• Crowd Manager Certification