Michele MacPherson

Human Resource Business professional with extensive background in training & development, recruitment, and employee relations across diverse industries including a mountain property in Steamboat Spring CO. Strong customer service and problem solving skills with the ability to resolve conflicts and follow through. Able to prioritize and adapt to rapidly changing business situations.

• Led a successful team of 10 HR professionals.
• Improved Associate Engagement from 67% to 82% in 1 year.
• Successfully led a foreign work program for both summer and winter work seasons.
• Developed and implemented a High School Hospitality Work Study program.
• Consistently met and exceeded company KPI’s.
• Executed a new safety program that lead to lower workers comp claims.
• Facilitated and created interactive training programs for groups up to 200 team members. These include: Gender Speak, HR 101, Women in Leadership, Dress For Success, Goal Setting, Art of Hosting, New Hire Regional Conference, & Development Plans.

• Professional in Human Resource Management
• Behavioral Interview Certification
• Employee Law Certification
• Assess Facilitator Certification
• Gender Speak Certification
• First Aid, Adult CPR, Child CPR, AED