Michele Malone

Customer service aspect:

• Provided excellent customer service to resolve parents' miscommunications.
• Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet students', parents, and coworkers' needs.
• Maintained detailed records of parents' interactions, transactions, and comments.
• Communicated with parents, students, and colleagues via text messages, phone calls, and emails.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with parents and students by providing personalized assistance and support.
• Listened to student and parental concerns regarding the subject matter and created individualized tutoring plans.
• Teaching aspect:
• Created lessons in English and French.
• Taught French, English, mathematics, science, history, and geography for elementary and high school students.
• Diversified teaching styles to meet each student's learning style.
• Developed activities to promote student discussion, engagement, and participation.
• Designed lesson plans and curriculums.
• Kept meticulous notes on tutoring sessions to plan study materials.
• Collaborated with other teachers.
• Created assessments and graded assignments for students to measure progress and understanding of course material.

Technology aspects:

• Utilized web-based tools such as Skype, Teams, Zoom, and other platforms for real-time instruction and communication with students.
• Conducted one-on-one tutoring sessions with struggling students via video conferencing software.
• Researched new techniques for incorporating multimedia into lesson plans.
• Provided technical support when needed for any issues related to hardware or software usage.
• Utilized internet, computer and office tools to develop interactive and online teaching programs and presentations.
• Integrated digital resources into daily instruction such as videos, podcasts, websites.

• Coordinated lesson plans, course materials, and discussion questions prior to each session.

• Developed and implemented skating drills to improve athletes' technical skills.
• Provided individualized instruction to help athletes reach their maximum potential.
• Assessed athlete performance and provided feedback on areas of improvement.