Michele Mandrich

• Multisite hospital-based clinic practice management (specialty mental health, rehab psychology, pain psychology, neuropsychology, and health psychology)
• 104 provider FTEs, 5 management team direct reports, and 89 indirect clinical and business support staff
• Developed key performance indicators to monitor departmental progress and identify areas for improvement.
• Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
• Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
• Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.

• Implement innovative technology and workflows to reduce low value care on a national team
• Leverage advanced market analytics to identify hot spots for poor outcomes
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.

Operations leader for Specialty Clinics – Mental Health (Partial Hospitalization Program, Intensive Outpatient Program, Psychology, Neuropsychology, and Integrated Behavioral Health in Primary Care), Infectious Disease and Maternal Fetal Medicine.

• Provide overall strategic direction and operational leadership partnering with provider leads
• Manage forty direct, indirect clinical and nonclinical staff and provider FTEs
• Manage multi-million-dollar annual budgets
• Manage systems, processes, and programs at each service to achieve organizational goals in finance, patient satisfaction, safety, quality, and engagement
• Engage in continuous process and systems improvement leading to improved operational performance
• Lead culture change and team building efforts to foster engaged and high performing interdisciplinary teams

• Company Overview: Practice management for a large family medicine practice and residency in a medically underserved urban setting
• 35,000 visits annually
• Lead and manage the clinical, business office and administrative operations of a large urban Family Medicine practice and residency (forty-eight part-time providers, three supervisors and thirty-seven staff) with 30,000 visits annually.
• Establish and oversee a 6.6-million-dollar budget and accounting system that has improved efficiency and reduced costs annually over three years.
• Lead and direct work of interdisciplinary project teams in the design and implementation of process change, grants, research studies and quality improvement efforts towards strategic goals.
• Develop high functioning managers to lead and supervise engaged clinic teams to best serve the patient population.
• Use Lean Management Systems, methods, and tools to drive sustained operational and day to day process improvements, stressing adherence to standard work and measurable targets.

• Lead and manage the overall clinical and business office and operations of a multi-specialty primary care clinic and two convenience care clinics within a large integrated health system with 26,000 visits annually.
• Establish and oversee a $2 million-dollar budget.
• Lead, direct and manage all aspects of a new business line in the convenience care market.
• Across three sites, supervise a staff of thirty-five - APP's, RNs, MAs, clerical, and ancillary staff.
• Set strategic direction, partnering with the Operations and Medical Directors, with emphases on growth, team building and employee engagement.

• Company Overview: Supervision and leadership of a clinical staff of thirty RNs, LPNs and MAs, including, scheduling, payroll, hiring, evaluation, teaching, coaching and human resources
• Supervision and leadership of a clinical staff of thirty RNs, LPNs and MAs, including, scheduling, payroll, hiring, evaluation, teaching, coaching and human resources