- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Yoga
- Participating in fundraising events to support local charities, schools, or community projects
- Crafting homemade beer using specialized equipment and brewing techniques
- Sustainable Tech Innovations
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Horseback Riding
- Gardening
- Camping
- Hiking
Michele Manning
Jerseyville,IL
Summary
Dynamic Personal Service Worker at ACES$ Financial Management Services, recognized for enhancing customer satisfaction through effective problem-solving and quality assurance. Proven ability to streamline communication and foster strong relationships, while adhering to safety compliance. Skilled in cash register operation and team collaboration, contributing to a positive and efficient service environment.
Overview
9
9
years of professional experience
Work History
Personal Service Worker
ACES$ Financial Management Services
02.2019 - 10.2025
- Assisted customers with financial inquiries, ensuring accurate and timely service delivery.
- Coordinated appointments and managed schedules to optimize client engagement and support.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Streamlined communication processes between departments, improving overall workflow efficiency.
- Implemented best practices in service delivery, contributing to continuous improvement initiatives.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Established strong relationships with clients, leading to increased trust and loyalty.
- Developed strong connections with patients, family members, and peers through effective listening and interpersonal skills.
- Completed monthly assessments and updated documentation.
- Upheld company standards of excellence through consistent delivery of high-quality services.
- Ensured customer satisfaction by tailoring services according to individual preferences and requirements.
- Followed safety procedures and guidelines to maintain safe working environments.
- Promoted a safe and clean work environment through diligent adherence to health and safety regulations.
- Resolved customer complaints by providing effective solutions and maintaining high satisfaction levels.
- Recognized for outstanding performance as a Service Worker through various positive evaluations from supervisors.
Hostess, Self Service Cashier Service
Walmart
04.2017 - 02.2025
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted customers with inquiries and concerns, providing exceptional service and support.
- Resolved discrepancies in cash handling through detailed reconciliation of daily sales reports.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
- Contributed to loss prevention efforts by diligently checking receipts against purchased items during bagging process.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Collaborated with team members to maintain adequate inventory levels at the front-end of the store.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Aided in maintaining a safe working environment through adherence to company safety protocols while handling large sums of money.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Processed customer transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Managed cash drawer operations, maintaining accountability and adherence to company policies.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented streamlined checkout processes, improving overall transaction speed and efficiency.
- Monitored inventory levels at the register, coordinating with management for timely replenishment.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day opening staff member.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
GED -
Lewis And Clark Community College
Godfrey, IL06-2017
Skills
- Safety compliance expertise
- Calm resilience
- Team-based coordination efforts
- Quality assurance
- Quality assurance standards
- Proficient in equipment handling
- Team collaboration
- Electrical safety
- Manual handling expertise
- Machinery operation
- Product packaging
- Lockout/tagout safety protocols
- Materials handling
- Packing and shipping
- Workplace safety coordination
- Critical thinking for problem-solving
- Health and safety regulations adherence
- Shipment preparation
- Defect monitoring
- Technical equipment troubleshooting
- Shipping coordination
- Quality inspections
- Proficient in hazardous waste handling
- Efficient waste minimization
- Documentation expertise
- Collaborative training initiatives
- GMP compliance
- Tolerances measurement
- Temperature restricted production
- Service prioritization
- Efficient food preparation
- Food sales and promotion
- High energy and stamina
- Quality control
- Ability to lift 30 pounds
- Point of sale operation
- Warm and friendly
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Cleaning and sanitizing
- Excellent communication
- Clear communication
- Customer satisfaction
- Effective communication
- Decision-making
- Cool under pressure
- Detail-oriented
- Relationship building
- Cash register operation
- Task prioritization
- Conflict and complaint resolution
- Food service
- Self motivation
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Interests
Customer Service
Involvements in the Customers
SUPPORT
COMMENTMENT
Service
Approach
Satisfactions
Guenon Care
Timeline
Personal Service Worker
ACES$ Financial Management Services
02.2019 - 10.2025
Hostess, Self Service Cashier Service
Walmart
04.2017 - 02.2025
GED -
Lewis And Clark Community College
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