MICHELE MANNING
Spring,TX
Summary
Compassionate Personal Support Worker with expertise in client advocacy and emotional support. Focused on enhancing patient well-being and fostering independence in daily activities. Experience in patient care and customer service drives effective communication and contributes to positive client outcomes.
Overview
32
32
years of professional experience
Work History
Personal Support Worker
ACCES$ FINANCIAL MANAGMENT SERVICES
Springfield, Illinois
01.2019 - 09.2025
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Engaged patients and families to deliver emotional support and guidance on daily living activities.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Engaged with clients to provide emotional support and promote independence in daily living activities.
- Provided compassionate care and support to clients in daily activities.
- Documented client progress and reported changes to healthcare professionals.
- Collaborated with interdisciplinary teams to enhance client care plans.
- Maintained a clean and safe environment for clients at all times.
- Educated clients on health management and wellness strategies to enhance their understanding and adherence.
- Offered emotional support and companionship to promote mental well-being.
- Secured essential supplies to facilitate effective patient care.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Facilitated communication among healthcare providers to ensure comprehensive updates on each client's health status.
- Assisted with meal planning to meet nutritional plans.
- Transported clients to medical appointments or other destinations as needed.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Transported patients to medical, dental, and personal care appointments.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Transported clients to grocery stores and medical appointments for essential errands.
- Recorded client status progress and challenges in logbooks and reports.
- Contacted medical providers on behalf of clients to follow up on appointments.
HOSTESS /Front End Cashier
WALMART
Jerseyville, Illinois
04.2017 - 01.2025
- Boosted customer service and streamlined operations through effective team collaboration.
- Maintained clean, organized, and well-stocked check-out areas to ensure store appeal.
- Welcomed customers and provided assistance to enhance their shopping experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Initiated friendly conversations with guests to create a welcoming environment.
- Addressed customer inquiries and resolved concerns promptly and courteously.
- Accurately handled cash payments and reconciled daily transactions.
- Restocked counter areas, replenished cash drawers, and checked server supplies to support operations.
ASST. MANAGER /Training Facilitator
BED BATH &BEYOND
Houston, Texas
05.1993 - 11.2009
- Assisted in managing daily store operations and staff scheduling.
- Coordinated training programs for new team members on product knowledge.
- Implemented visual merchandising strategies to enhance store presentation.
- Monitored inventory levels and collaborated with suppliers for restocking.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Implemented loss prevention strategies that reduced shrinkage risks.
- Supported marketing initiatives by promoting seasonal sales and events.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created inventory tracking system to streamline ordering processes.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted training sessions to enhance employee effectiveness and address skill gaps.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Collaborated with management to develop effective training materials and resources.
- Implemented feedback mechanisms to assess training effectiveness and improve content.
- Coordinated scheduling of training sessions to maximize employee participation and learning.
- Monitored progress of participants throughout the duration of the program.
- Taught weekly internal classes to many new employees.
- Authored and delivered training programs covering diverse topics.
- Developed tests to measure knowledge retention levels among participants after completing a course or program.
- Ensured that all safety protocols were followed during trainings.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Ensured compliance with industry-specific training requirements and certifications.
- Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
- Analyzed feedback from training participants to make improvements to future programs.
- Facilitated engaging and informative training sessions for both new hires and existing staff.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Skills
- Patient care
- Medication management
- Health management
- Health monitoring
- Patient management
- Chronic care
- Disability care
- Mental health support
- Emotional support
- Crisis readiness
- Emergency response
- Client interaction
- Client advocacy
- Relationship management
- Progress tracking
- Quality assurance
- Documentation
- Client documentation
- Health records
- Safety compliance
- Safety awareness
- Personal safety awareness
- Multitasking and organization
- Time optimization
- Home organization
- Housekeeping tasks
- Rehabilitation assistance
- Indirect patient care
- Daily living support
- Life skills training
- Recreational activities
- Community integration
- Behavioral support
- Conflict resolution
- Compassionate care
- Cultural sensitivity
- Interpersonal communication
- Reliability and punctuality
- Ethical standards
- Complex Problem-solving
- Relationship building
- Ethical standards
- Case management
- Documentation
Timeline
Personal Support Worker
ACCES$ FINANCIAL MANAGMENT SERVICES
01.2019 - 09.2025
HOSTESS /Front End Cashier
WALMART
04.2017 - 01.2025
ASST. MANAGER /Training Facilitator
BED BATH &BEYOND
05.1993 - 11.2009