Michele Manning - Holden
Atlanta,Ga.
Summary
Organized and dependable professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Chiropractic Assistant: Medical Biller
Buckhead Chiropractic Group
09.2023 - Current
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Perform administrative tasks, such as answering phones, responding to emails, scheduling patients’ appointments, managing patients’ records, and managing the Chiropractor’s calendar, office supplies, and office upkeep
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients. resolving billing discrepancies, and maintaining an accurate record of financial transactions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Operations Consultant/ AIRBNB Super HOST/ CoHOST
SELF EMPLOYED
07.2020 - Current
- Established and managed in-state and out-of-state Airbnbs; received Super Host status for exceptional service in hospitality and customer relations
- Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
- Works with an array of businesses to improve their business structure and marketing strategy
- Conducted thorough market research to identify trends and inform business strategy development efforts.
- Brands: Evolution of She; Buckhead Chiropractic Group
- Kisha Braithwaite Holden (Author).
Corporate Trainer
Pine Point MARKETING
11.2022 - 09.2023
- Streamlined onboarding processes, resulting in decreased time to productivity for new employees.
- Help our clients improve their Brand Awareness and Brand Management through Events; In-Store Promotions; door to door, and Business Sales
- Boosted employee engagement by developing and implementing interactive training sessions.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Enhanced corporate culture by conducting team-building activities and workshops.
Account Executive
Pine Point MARKETING
09.2022 - 10.2022
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Memorize scripts verbatim; Developed and maintained a knowledge base of evolving campaigns, products, services, and in-house systems
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Sourced market areas/ territories to organize presentations of sales information via face-to-face consumer interaction to qualify customers; and generate sales and/or Brand awareness.
In-Home Caretaker
Grandfather
08.2019 - 10.2021
- Enhanced clients'' quality of life by providing compassionate and attentive in-home care.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal client support.
- Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
- Assisted clients with daily living tasks for improved independence and well-being.
Intermodal Logistics Coordinator
J.B.Hunt
03.2016 - 08.2019
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Responsible for the route movement of approximately 350 regional drivers
- Managed the availability of freight and equipment/assets in certain market areas according to capacity, customer’s needs/requirements, driver’s needs, and the needs of overall operations.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Oversaw their daily and next-day load assignments, within compliance with their DOT regulations, current location, home location, and the overall load fulfillment from Rail terminal to Receiver and/or shipper to Rail terminal
- Coordinated approximately 700 loads weekly whilst minimizing empty miles, allocating equipment capacity, and maximizing stops to reduce costs
- Coordinated cross-functional teams and communicated promptly with said teams, resulting in seamless project execution and enhanced outcomes.
Intermodal Fleet Manager
J.B.Hunt
10.2014 - 03.2016
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Established driver relationships and retention by focusing on driver’s needs, motivating the driver, overseeing training and development, and leading through example
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
RISE Program - Carrier Sales Coordinator: Freight Broker
J.B.Hunt
08.2013 - 10.2014
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Serviced the customer by proactively providing insight into the freight’s location and any foreseeable issues/ concerns
- Collaborated with team members to meet and exceed performance goals consistently.
- Worked in teams to complete various seasonal projects, secured, managed, and scheduled future capacity for i.e. Back to School stocking for Walmart, Target, Sonoco Peak; Best Buy Peak and Produce season.
Education
Bachelor of Business Administration - Logistics And Intermodal Transportation
Georgia Southern University
Statesboro, Georgia05.2013
Bachelor of Business Administration - Marketing
Georgia Southern University
Statesboro, Georgia05.2013
Master of Business Administration -
University of West Georgia
05.2021
Skills
- Professional and Friendly
- MS Office
- Inventory Management
- Project Coordination
- Customer Relationship Management
- Employee Management
- Attention to Detail
- Decision Making Aptitude
- Data Analysis Competence
- Adaptability and Flexibility
Affiliations
- Delta Sigma Pi International Business Fraternity, Fall 2011
- Aspire to Inspire non profit Organization, Volunteer, 2017, Present
Timeline
Chiropractic Assistant: Medical Biller
Buckhead Chiropractic Group
09.2023 - Current
Corporate Trainer
Pine Point MARKETING
11.2022 - 09.2023
Account Executive
Pine Point MARKETING
09.2022 - 10.2022
Operations Consultant/ AIRBNB Super HOST/ CoHOST
SELF EMPLOYED
07.2020 - Current
In-Home Caretaker
Grandfather
08.2019 - 10.2021
Intermodal Logistics Coordinator
J.B.Hunt
03.2016 - 08.2019
Intermodal Fleet Manager
J.B.Hunt
10.2014 - 03.2016
RISE Program - Carrier Sales Coordinator: Freight Broker
J.B.Hunt
08.2013 - 10.2014
Bachelor of Business Administration - Logistics And Intermodal Transportation
Georgia Southern University
Bachelor of Business Administration - Marketing
Georgia Southern University
Master of Business Administration -
University of West Georgia
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