Michele Marchlewski
San Antonio
Summary
Dynamic Senior Manager with a proven track record at Restaurant Services, excelling in operational improvement and strategic planning. Expert in multi-unit management, I drive team empowerment and enhance customer relations, achieving significant productivity gains. Recognized for effective communication and leadership development, I consistently deliver results that exceed expectations.
Overview
18
18
years of professional experience
Work History
Senior Manager
Restaurant Services
05.2022 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with marketing to develop branding and promotional strategies.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Created detailed meeting agendas for operational road map initiatives for senior leadership teams.
- Directed cross-functional teams in developing solutions to complex problems.
- Established effective communication channels between different departments within the organization.
- Identified areas of improvement within existing operations through feedback and analytics.
- Coordinated with internal departments to ensure the successful communication and execution of projects, leading to better change management.
District Manager
Dunkin Donuts/Baskin Robbins, Alamo Hospitality Group
San Antonio
06.2021 - 05.2022
- Evaluated operational reports, financial data, and behaviors in the stores to help grow district sales, performance, and drive customer traffic.
- Built and maintained successful teams, directing, motivating, and empowering them to be business owners, delivering on a healthy future bench.
- Revamped or created new operational tactics, training programs, and retention plans to improve employee culture.
- Delivered on communication to the franchisee partner on results and plans.
- Generated ideas to increase sales through creative promotions.
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Maintained relationships with key customers through regular communication.
- Reviewed feedback from customers regarding their experience with particular franchises in order to improve services offered by those locations.
- Evaluated current processes and identified areas for improvement.
District Manager
Starbucks Coffee Company
San Antonio
10.2007 - 09.2020
- Balanced company profitability, sales, growth, and market share with current data on operations and trends.
- Identified operational gaps by analyzing key metrics and behaviors and developing actionable solutions to close gaps.
- Recruited, hired, and or developed all leaders for district and maintained lowest turnover rate in San Antonio at 36%
- Delivered successful customer connection strategies,and delivered the highest results in my area, prioritizing customer experiences as well with the lowest drive through times to maximize repeat business and to grow COSD's.
- Cultivated business cultures built on trust, empowerment, and personal accountability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
High School -
Worth County High School
Sylvester, Georgia01.1998
High School Diploma -
Valdosta State University
Valdosta, GASkills
- Multi-unit management
- Leadership development
- Operational improvement
- Strategic planning
- Decision making
- Effective communication
- B2B marketing
- Customer relations
Timeline
Senior Manager
Restaurant Services
05.2022 - Current
District Manager
Dunkin Donuts/Baskin Robbins, Alamo Hospitality Group
06.2021 - 05.2022
District Manager
Starbucks Coffee Company
10.2007 - 09.2020
High School -
Worth County High School
High School Diploma -
Valdosta State University