Michele Martinez
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Transaction Processing Associate III
Conduent
Rancho Cordova
01.2023 - Current
- Ensured efficient handling of child support payments through accurate data entry
- Inputted and verified information while making necessary changes
- Adhered to both HIPAA regulations and company policies.
- Reviewed and analyzed customer accounts to ensure accuracy of transactions.
Transaction Processing Associate – Data Entry Clerk
MMC Group (Conduent)
Rancho Cordova, CA
02.2022 - 01.2023
- Maintained high level of productivity while inputting data into systems.
- Performed meticulous data verification to expedite the processing of child support payments
- Ensured adherence to both HIPAA and company regulations for optimal security.
- Entered data into the computer system accurately and efficiently.
Document Specialist II
Lancesoft Inc (Ricoh)
Rancho Cordova, CA
11.2020 - 08.2021
- Demonstrated expertise in accurately prepping, scanning, inspecting and binding documents ensuring efficient workflow
- Enhanced skill set through proficient cross training in scan to file functions encompassing traditional copy, oversize, color, mail outs and on-site operations
- Achieved time productivity statistics by meeting facility and company production standards, including achieving the Impressions per Hour (IPH) rate according to established benchmarks.
- Maintained clear and legible paperwork to ensure accuracy and efficiency.
- Ensured assembly errors were prevented by maintaining an organized work station.
- Prepared documents for scanning and indexing into the document management system.
- Performed quality control checks on scanned images prior to release into document management system.
Document Scanner
Capital Staffing (Northstar)
Sacramento, CA
02.2020 - 10.2020
- Captured images by operating hardware and software components of digital image processing equipment while prepping and scanning documents.
- Executed Optical Character Recognition tasks effectively
- Illustrated capability to overcome challenges while conducting scans.
- Verified accuracy of scanned images to ensure quality control standards were met.
- Monitored the progress of each scan job to ensure timely completion.
Document Specialist
Randstad Staffing (Ricoh)
Rancho Cordova, CA
04.2018 - 10.2019
- Demonstrated expertise in accurately prepping, scanning, inspecting, compiling, assembling and binding documents within specified deadlines.
- Demonstrated competence by executing diverse tasks including scan to file for traditional copy, oversize, color, mail outs and on-site functions
- Consistently achieved time productive statistics by maintaining high quality work and meeting Impressions per Hour (IPH) rate targets.
- Achieved seamless communication with manager to troubleshoot problems and complete paperwork accurately.
- Maintained an organized work station to minimize assembly errors.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Scanned hardcopy documents using high speed scanner and imaging software applications.
Production Technician II
DataBank IMX
West Sacramento, CA
07.2013 - 05.2017
- Utilized digital image processing equipment to capture and process images.
- Performed Optical Character Recognition (OCR) functions
- Proficiently handled image manipulation and storage, spanning different formats and media
- Displayed strong problem-solving abilities while maintaining an emphasis on delivering top-notch work. Consistently met project deadlines that were time-sensitive.
- Facilitated the scanning process by preparing documents, including separating individual files and eliminating any staples or folds. Ensured proper readiness by securely taping down smaller papers.
- Carried out additional responsibilities as directed by supervisors
- Contributed significantly to data entry (indexing) tasks, accounting for 85% of workload over two and a half years.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Collaborated with other departments to ensure timely completion of projects.
Office Assistant (Volunteer)
SHINE Medical & Dental Mission
Sacramento, CA
01.2012 - 06.2013
- Supported Treasurer by performing various administrative duties such as typing year-end letters, organizing files, and making copies.
- Assisting in check reconciliation and bank deposit processes.
- Maintained an organized filing system of paper documents and electronic files.
Childcare Provider
Child Action
Sacramento, CA
11.2010 - 05.2011
- Offered reliable and attentive in-home care for a toddler
- Monitored child's safety and provided daily care including meal preparation
- Cultivated an interactive and participative environment, encouraging children's active involvement in learning activities
- Provided transportation to doctors appointments and other necessary appointments
- Ensured a clean and sanitary environment by providing potty training services and efficiently managing laundry and housekeeping responsibilities.
- Observed children's behavior and development, communicate information with parents.
Seasonal Temp Clerk
State of CA – EDD
Sacramento, CA
03.1999 - 06.1999
- Efficiently handle incoming mail by organizing and verifying completeness of documents/remittances as well as accuracy of required information in tax-related paperwork while carrying out basic clerical tasks using directed equipment.
Cashier
Prestige/Arco AMPM
Sacramento, CA
08.1998 - 10.1998
- Delivered courteous greetings to customers while skillfully managing transactional processes in a fast-paced and demanding work environment.
- Itemized and totaled customer purchases, collected payments, made change for cash transactions, processed credit card payments, and balanced cash drawer at end of each shift.
- Prepped food regularly for cooking.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Ensured compliance with all safety regulations within the store environment.
Office Assistant - Temp.
Roberta Enterprises
Sacramento, CA
03.1998 - 06.1998
- Supported social workers at the Department of Human Assistance in tasks including voicemail management, file purging, and filing.
- Trained for Bureau of Family Support procedures
- Analyzed individual's case and computed payments at the request of BFS through court subpoena
- Performed office errands as needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Office Manager
Macias & Associates Fundraising & Event Management
Sacramento, CA
11.1995 - 10.1997
- Answered incoming phone calls, organized files, and performed typing tasks while creating and maintaining databases using MS Word and Excel
- Executed successful fundraising events through effective planning and organization.
- Ensured precise documentation of funds received and promptly submitted to supervisors
- Responsible for the development of graphic work for invitations and preparation of essential programs
- Created and managed guest lists for events, while also coordinating RSVPs
- Met deadlines as necessary for each event
Scan Prep
InnerScans
Wilton, CA
04.1997 - 07.1997
- Prepared documents for scanning
- Organized individual files, removing any staples and ensuring all papers were unfolded
- Executed related tasks and duties as instructed by supervisors.
Bartender
Yolanda's Northgate Club
Sacramento, CA
02.1993 - 10.1994
- Cleaned and sanitized bar area and restrooms prior to opening
- Achieved exceptional standards of service by engaging with customers, serving mixed drinks, and efficiently maintaining stocked refrigerators and shelves
- Performed weekly inventory check and placed necessary orders
- Managed employee supervision, scheduling, and assignment of daily tasks for each shift
- Demonstrated responsibility by locking up the building, handling cash transactions on registers, and ensuring balanced accounts before depositing money in the safe.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
Education
High School Diploma -
Rio Cazadero High School
Sacramento, CA11-1988
Skills
- Payment Processing
- Transaction Processing
- Deadline Adherence
- Attention to Detail
- Customer service and support
- Strong Work Ethic
- Decision-Making
- Data analyzing
- Recordkeeping and documentation
- Multitasking
- Self Motivation
- Adaptability
- Effective Multitasking
- Reliability
- Clerical Support
- Professionalism
- Professional Demeanor
- Problem-solving aptitude
- Customer Engagement
- Teamwork and Collaboration
- Data Entry
- Operating Procedures
- Adaptability and Flexibility
- Punctual and Dependable
- Works Well Under Pressure
- Task Prioritization
Timeline
Transaction Processing Associate III
Conduent
01.2023 - Current
Transaction Processing Associate – Data Entry Clerk
MMC Group (Conduent)
02.2022 - 01.2023
Document Specialist II
Lancesoft Inc (Ricoh)
11.2020 - 08.2021
Document Scanner
Capital Staffing (Northstar)
02.2020 - 10.2020
Document Specialist
Randstad Staffing (Ricoh)
04.2018 - 10.2019
Production Technician II
DataBank IMX
07.2013 - 05.2017
Office Assistant (Volunteer)
SHINE Medical & Dental Mission
01.2012 - 06.2013
Childcare Provider
Child Action
11.2010 - 05.2011
Seasonal Temp Clerk
State of CA – EDD
03.1999 - 06.1999
Cashier
Prestige/Arco AMPM
08.1998 - 10.1998
Office Assistant - Temp.
Roberta Enterprises
03.1998 - 06.1998
Scan Prep
InnerScans
04.1997 - 07.1997
Office Manager
Macias & Associates Fundraising & Event Management
11.1995 - 10.1997
Bartender
Yolanda's Northgate Club
02.1993 - 10.1994
High School Diploma -
Rio Cazadero High School