Summary
Overview
Work History
Education
Skills
Timeline
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Michele Martinez

San Antonio,TX

Summary

Results-driven recruitment professional prepared to excel in candidate outreach and talent acquisition. Skilled in identifying and engaging potential candidates, fostering strong relationships, and supporting team collaboration to achieve recruitment objectives. Known for adaptability and focus on delivering results in dynamic environments.

Experienced with effective communication and candidate engagement. Utilizes exceptional listening skills and persuasive techniques to connect with potential candidates. Track record of building strong relationships and meeting recruitment goals.

Professional tele-recruiter with demonstrated expertise in communication and lead generation. Skilled in customer relationship management and adept at adapting to dynamic environments. Strong focus on team collaboration and delivering results with flexible approach to changing needs. Known for reliability, persuasive communication, and strategic thinking in achieving recruitment goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Telerecruiter

BioBridge Global
08.2021 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Data Entry Clerk- 3 Month Project, Completed

K Force Staffing Agency
06.2021 - 08.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Checked for accuracy by verifying data and records.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Followed data entry protocols, rules and regulations.
  • Organized, sorted, and checked input data against original documents.
  • Created and maintained data entry logs to track data entry activities.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.

Receptionist- 3 Day Project, Completed

Independence Title
05.2021 - 05.2021
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist- 3 Day Project, Completed

Linebarger Goggan Blair & Sampson, LLP
05.2021 - 05.2021
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.

Front Desk Receptionist-6 Weeks Project, Completed

Independence Title
03.2021 - 05.2021
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Homeowner Services Representative

Spectrum Association Management
08.2018 - 10.2020
  • Contributed to process improvements by sharing feedback from customer interactions with management teams.
  • Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
  • Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Administrative Assistant- Temp Position, Completed

Denny Plumbing
04.2018 - 08.2018
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Administrative Associate II

UTSA
06.2015 - 10.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to budget management efforts by tracking expenditures and submitting timely expense reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
  • Developed and maintained a well-organized filing system, improving document retrieval times.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
  • Exceeded performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
  • Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.

Billing Specialist

Johns Hopkins University
12.2010 - 06.2015
  • Monitored outstanding invoices and performed collections duties.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Used data entry skills to accurately document and input statements.

Executive Assistant to the Director

Johns Hopkins University
07.2007 - 12.2010
  • Organized and coordinated conferences and monthly meetings.
  • Maintained an organized and up-to-date database of contacts, ensuring easy access to critical information for the director.
  • Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
  • Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
  • Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
  • Organized high-profile events, ensuring successful execution and positive feedback from attendees.
  • Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from the director.
  • Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
  • Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
  • Streamlined office operations for increased efficiency through the implementation of new filing systems and procedures.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Patient Care Assistant

Wilmer Eye Institute/ Johns Hopkins University
08.2005 - 06.2007
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Gathered medical information, weight and height measurements and vital signs.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Provided emotional support to patients during difficult moments, fostering trust and rapport.

Education

High School Diploma -

C. Milton Wright High School
Bel Air
05-1986

Skills

  • Goal-oriented mindset
  • Data entry proficiency
  • Candidate sourcing
  • Building rapport
  • Script adherence
  • Quick-learning
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Detail-oriented

Timeline

Telerecruiter

BioBridge Global
08.2021 - Current

Data Entry Clerk- 3 Month Project, Completed

K Force Staffing Agency
06.2021 - 08.2021

Receptionist- 3 Day Project, Completed

Independence Title
05.2021 - 05.2021

Receptionist- 3 Day Project, Completed

Linebarger Goggan Blair & Sampson, LLP
05.2021 - 05.2021

Front Desk Receptionist-6 Weeks Project, Completed

Independence Title
03.2021 - 05.2021

Homeowner Services Representative

Spectrum Association Management
08.2018 - 10.2020

Administrative Assistant- Temp Position, Completed

Denny Plumbing
04.2018 - 08.2018

Administrative Associate II

UTSA
06.2015 - 10.2017

Billing Specialist

Johns Hopkins University
12.2010 - 06.2015

Executive Assistant to the Director

Johns Hopkins University
07.2007 - 12.2010

Patient Care Assistant

Wilmer Eye Institute/ Johns Hopkins University
08.2005 - 06.2007

High School Diploma -

C. Milton Wright High School

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Michele Martinez