Michele Maryea
Springfield,Pa
Summary
Experienced in patient scheduling, record-keeping, and front desk management with a strong focus on enhancing office efficiency through organizational and communication skills. Proven track record of maintaining a calm and welcoming environment in a busy medical setting. Skilled medical support professional adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Proficient in using medical software systems, maintaining patient records, and ensuring a welcoming atmosphere for all.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Crozer-Keystone Health System
06.2016 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Intake Coordinator/Analyst
Springfield Psychological
01.2012 - 05.2016
- Outline treatment and history of client's pre/post treatment efforts using telephone and computer system.
- Assign case to an appropriate clinical staff member for in-depth review.
- Provide informative counsel to patient regarding clinician education, background.
- Explain all aspects of insurance benefits and input into computer.
- Administrative specialist duties including answering high volume calls, manage administrative office-related tasks.
Guardian
Guardianship of Grandchild
01.2010 - 01.2012
- Son and daughter in law active duty US Army deployment to Middle East.
HOSPITAL ADMISSIONS REGISTRAR
Taylor Hospital
01.2007 - 01.2010
- Perform placement of all registered patients throughout hospital system. Monitor flow coordination of monitored and med/surg beds. Secretarial duties including high volume of phones.
Skills
- Detail-oriented data management
- Proficient in managing medical office tasks
- Experienced in medical terminology usage
- Appointment coordination
- Front desk management
- Skilled in Microsoft Office tools
- Team management
- Proficient in Microsoft Word
- Microsoft software proficiency
- Patient scheduling
Accomplishments
- Collaborated with team of 11 in the development of CARE GAP STATION.
Timeline
Medical Receptionist
Crozer-Keystone Health System
06.2016 - 05.2025
Intake Coordinator/Analyst
Springfield Psychological
01.2012 - 05.2016
Guardian
Guardianship of Grandchild
01.2010 - 01.2012
HOSPITAL ADMISSIONS REGISTRAR
Taylor Hospital
01.2007 - 01.2010
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