Michele Masterson
Twentynine Palms,CA
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Product Owner/Salesperson
Self
Decatur, TN
07.2022 - Current
- Gathered and prioritized product requirements from online pricing.
- Analyzed customer feedback to identify areas for improvement.
- Conducted market research to understand competitive landscape and trends in the business.
- Ensured compliance with regulatory standards related to the product
- Had all licenses for selling and making of my product.
- Cleaned and sanitized all things used to make product
Hotel Housekeeper
American Inn Motel
Twentynine Palms, CA
03.2020 - 05.2022
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Replenished amenities in all guest rooms according to established standards.
- Checked for damaged or missing items in each room.
- Responded promptly to guests' requests for extra supplies or other items.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Maintained inventory of cleaning supplies used throughout the day.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Delivered requested items to guest rooms in a timely manner.
- Assisted with laundry duties such as washing towels and sheets.
- Folded linen neatly for storage or transport to laundry area.
- Informed supervisor when additional cleaning tasks were required during shift.
- Ensured that all lost and found items were handled properly per policy.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with maintenance team on damages to repair.
- Inspected furniture for damage or stains in between guest stays.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Reported damage or theft of hotel property to management.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Production Worker
Phoenix Fabrication
Decatur, TN
01.2018 - 02.2020
- Operated forklift to move materials and finished products within warehouse.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Reported any issues to supervisor immediately for resolution.
- Verified accuracy of finished products against work orders or blueprints.
- Conducted routine maintenance checks on all machinery used in the production line.
- Cleaned up work area at end of shift to maintain safe working environment.
Education
GED -
San Bernardino Adult School
San Bernardino, CA01-2005
Skills
- Bed making proficiency
- Eco-friendly Cleaning
- Kitchen Cleaning
- Carpet cleaning
- Deep cleaning expertise
- Pest control awareness
- Ironing and folding
- Bathroom cleaning
- Supply Inventory Management
- Customer Service
- Residential Cleaning
- Guest Relations
- Dusting
- Safe cleaning with chemicals
- Restroom detailing
- Window Cleaning
- Laundry Management
- Upholstery care
- Chemical Handling
- Sanitization techniques
- Hardworking
- Customer service-focused
- Quality Assurance
- Housekeeping
- Health and safety compliance
- Guest amenity replenishment
- Teamwork
- Exceptional communicator
- Interior and exterior cleaning
- Complex Problem-Solving
- Watering plants
- Focused and detail-oriented
- Vacuuming and sweeping
- Supply Replenishment
- Supply Stocking
- Meeting Room Preparation
- Inventory Control
- Safe Chemical Handling
- Supply Restocking
- Continuous Improvement
Timeline
Product Owner/Salesperson
Self
07.2022 - Current
Hotel Housekeeper
American Inn Motel
03.2020 - 05.2022
Production Worker
Phoenix Fabrication
01.2018 - 02.2020
GED -
San Bernardino Adult School