Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michele Mathis

Senatobia,MS

Summary

Dependable Dispatcher 6 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. I have been in the transportation industry for 20 years.

Overview

12
12
years of professional experience

Work History

Dispatcher

Huddleston Enterprise Inc
Memphis, TN
12.2019 - Current
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Resolved customer complaints related to service issues or delays.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Assigned drivers to appropriate routes based on customer needs.
  • Documented services performed, operations information, and dispatch details in system.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Dispatched drivers to meet daily delivery needs for company customers.

Dispatcher/Transportation Clerk

KLM Express
Oxford, MS
03.2018 - 12.2019
  • Provided timely updates to customers regarding their orders or requests.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Managed daily delivery and work schedules to maximize coverage.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Assigned drivers to appropriate routes based on customer needs.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Prepared daily work and run schedules.

Truck Driver

K & M Excavating
Oxford, MS
08.2015 - 03.2018
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Complied with DOT requirements for background checks prior to operating a CMV.
  • Read and interpreted maps to determine vehicle routes.
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Recorded expenses and maintained receipts.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Conducted daily DOT pre-trip inspections according to set checklist.

Truck Driver

KRD Trucking
Walnut, MS
07.2014 - 07.2015
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Complied with DOT requirements for background checks prior to operating a CMV.
  • Read and interpreted maps to determine vehicle routes.
  • Processed shipment documents neatly and efficiently for each load.
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Recorded expenses and maintained receipts.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.

OTR Team Truck Driver

Quest Global
Cartersville, GA
11.2013 - 07.2014
  • Operated tractor trailers in a safe and courteous manner.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Retained valid proof of insurance and registration in vehicles.
  • Monitored fuel consumption and vehicle performance during trips.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Delivered customer orders to homes and places of business within established time frames.
  • Maintained log books according to DOT regulations.
  • Obtained signatures needed to complete and process paperwork.
  • Processed shipment documents neatly and efficiently for each load.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Read and interpreted maps to determine vehicle routes.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Ensured compliance with all applicable laws and regulations related to truck driving.

Spot Driver

Ashley Furniture Warehouse
Ecru, MS
04.2012 - 11.2013
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Checked vehicle after shift for damage.
  • Adhered to company policies and procedures related to safety and security standards.
  • Secured merchandise, avoiding damage during transportation.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.

Education

Got Certified To Drive A Commercial Truck -

Truck Driver Institute Inc
Tupelo, MS
01-2003

Some College (No Degree) - Accounting And Business Management

Northwest Community College
Oxford, MS
08-2001

High School Diploma -

Lafayette High School
Oxford, MS
05-1992

Skills

  • Route Navigation
  • Dispatch Coordination
  • Customer Relations
  • Service Coordination
  • Database Management
  • Schedule Management
  • Driver Communication
  • Data Entry
  • Schedule Coordination
  • Critical Thinker
  • Delivery Procedures
  • Coordinating Urgent Deliveries
  • Verifying Coverage
  • Updating Logs
  • Geographical Knowledge
  • Adjusting Routes
  • Route Planning
  • Dispatching Procedures

References

References available upon request.

Timeline

Dispatcher

Huddleston Enterprise Inc
12.2019 - Current

Dispatcher/Transportation Clerk

KLM Express
03.2018 - 12.2019

Truck Driver

K & M Excavating
08.2015 - 03.2018

Truck Driver

KRD Trucking
07.2014 - 07.2015

OTR Team Truck Driver

Quest Global
11.2013 - 07.2014

Spot Driver

Ashley Furniture Warehouse
04.2012 - 11.2013

Got Certified To Drive A Commercial Truck -

Truck Driver Institute Inc

Some College (No Degree) - Accounting And Business Management

Northwest Community College

High School Diploma -

Lafayette High School

Similar Profiles

CREATE PROFILE
Michele Mathis