Google Workspace
Michele Mattia
ST PETERSBURG,FL
Where you are in consciousness has everything to do with what you see in experience.
Eric Butterworth
Summary
Talented Senior Project Manager specializing in client management, as well as client/customer support and services. Gifted at meeting tight deadlines, overseeing and delivering complex projects within budget and on schedule. Proven ability to build and lead cross-functional teams, manage project scopes and mitigate risks to achieve organization goals. Outstanding organizational, time management, communication, planning and problem-solving skills. Engaging and personable to manage key milestones and deliver exemplary customer service.
Work History
Senior Project Manager
Real Hit Media
01.2023 - Current
- Engage with management and executive level teams to develop milestones, deadlines, schedules and budgets for graphic installation projects
- Coordinate cross-functional teams to determine timely delivery and compliance with project requirements
- Optimize resource allocations by closely monitoring project progress and adjusting timelines as needed
- Adapt quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives
- Establish and expand installation teams nationally to meet project demands
- Evaluate vendor proposals, selecting those that provided best value for cost, quality, and timeliness
- Cultivate strong working relationships with internal and external teams, fostering trust and credibility for smooth collaboration on shared projects
- Conduct post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors
- Mentor junior project managers and team members to enhance their skills and training
- Played a key role in rollout and management of wall mural program for national Fortune 500 company client, contributing significantly to its success
- Managed over 500 successful graphic installations across multiple states and territories, including AZ, CA, FL, GA, HI, LA, OK, TX and Puerto Rico in 2023
- Spearheaded process improvement initiatives utilizing Asana, Hiver, and Google Workspace, resulting in increased productivity and streamlined workflows across departments
- Created SOPs for company-wide programs to be used for training and reference
- Contributed to company's surpassing profits by 20% in 2023 .
ECommerce and Customer Care Consultant
Galia Lahav
01.2023 - Current
- Manage all aspects of eCommerce made-to-order processes utilizing Kustomer, WooCommerce, ShipStation, Google Workspace, and Slack. Key responsibilities included:
- Client Communication: Facilitate seamless communication with clients/customers regarding order logistics and design recommendations, ensuring a luxurious experience throughout the process.
- Atelier Coordination: Coordinate closely with London and Tel Aviv ateliers for production scheduling and tracking, ensuring timely deliveries of customized luxury items.
- International Collaboration: Engage with management, executive teams, and international partners to establish milestones, deadlines, and deliveries for made-to-order products.
- Cross-Functional Coordination: Coordinate cross-functional teams and vendors to ensure timely production and delivery of luxury designs, resolving any production delays or issues efficiently.
- Issue Resolution: Resolve complex client and customer issues, implementing creative solutions to maintain brand reputation and customer satisfaction, resulting in a 20% reduction in product cancellations and returns.
- Continuous Improvement: Analyze client and customer feedback to identify trends and provide actionable insights for product and experience enhancements, leading to improved satisfaction levels.
- Team Collaboration: Attend weekly meetings with eCommerce customer care team to address challenges and updates, focusing on enhancing client/customer experience and reducing returns and cancellations.
- Vendor Management: Attend bi-weekly meetings with international vendors to discuss improvements, reporting, and policy changes, optimizing order fulfillment processes and quality control measures.
- Knowledge Management: Establish a comprehensive knowledge base within Kustomer for the customer care team, facilitating efficient resolution of inquiries and issues.
Lead Event Coordinator
Canterbury School Of Florida
01.2021 - Current
- Enhance event execution by streamlining processes and implementing efficient coordination strategies for school's two major annual fundraisers: Tee It Up Golf tournament and Spring Gala
- Monitor event sponsorship databases closely, making sure all elements were received to optimize marketing
- Communicate and coordinate with sponsors to obtain correct brand logos and design for social media campaign, signage and programs
- Coordinate logistics for golf tournament, including golf team registration, building teams, and meal arrangements
- Implement and manage social media campaign for events, including content creation and scheduling, ensuring sponsors receive recognition and metrics are met
- Create branding and graphics using CANVA
- Coordinate gift bags with sponsorship swag for events
- Coordinate tee off schedules to meet needs of sponsors and teams
- Meet weekly with event leads to ensure events' success
- Consistently meet and exceed project deadlines for events through diligent time management skills and disciplined work habits
Virtual Assistant
G & Co
01.2022 - 06.2023
- Managed CRM input, exports and clean up for international strategy consulting and digital agency firm
- Implemented migration from Notion to Hubspot, including review of clients, prospects, agencies to aid in streamlined process
- Facilitated customized email campaigns utilizing Mailshake and Superhuman to prospects and current clients highlighting achievements and new programs
- Prepared PowerPoint, Keynote and Google Slide proposal presentations
- Managed diverse supplier registration for DEI initiatives
- Scheduled prospect and client meetings (nationally and internationally) utilizing Calendly, Google Meet and Zoom
- Managed and corresponded with approximately 30 incoming emails per day from corporate companies and agencies to build and maintain relationships
- Researched prospect inquiries and provided strategic next steps
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination
- Facilitated smooth operations with proficient data entry and document management for various projects.
Book Fair Chair
Canterbury School Of Florida
08.2020 - 11.2022
- Coordinated with school administration, librarian and Scholastic Books to schedule annual book fairs for lower campus to maximize resources and funds
- Collaborated with librarian to select book fair theme
- Scheduled meetings to recruit volunteers for decorating, marketing, setup and break down, opening day, evening celebration, snacks, games, cashiers and daily volunteers committees
- Attended remote book fair meetings with school librarian and Scholastic representative weekly leading up to event
- Facilitated meetings with committee team leads
- Wrote sketches for kids to perform on opening and closing day
- Created graphics and social media content leading up to event
- Managed cash registers and ran reports
- Implemented creative solutions for first book fair upon returning to school after Covid lockdown to minimize health risks
Owner
Life Design
01.2009 - 12.2014
- Empowered clients to set and achieve personal and professional goals through customized action plans and regular follow-up meetings.
- Improved client self-awareness by conducting in-depth assessments and facilitating insightful coaching sessions.
- Boosted clients confidence levels by addressing limiting beliefs, reframing negative thought patterns, and fostering growth mindset.
- Promoted work-life balance for clients through tailored strategies focusing on time management, stress reduction, and self-care practices.
- Maintained industry knowledge by attending relevant conferences, workshops, webinars and pursuing continuous education opportunities within field of life coaching.
- Expanded life coaching practice to include public speaking and daily radio show - "The Life's Dash"
- Delivered customized motivational and keynote speeches for various organizations, resulting in increased morale and productivity.
- Offered group workshops on topics such as goal setting or stress management to inspire participants towards positive change.
- Tailored presentations to diverse audiences, ensuring relevance and understanding of subject matter.
- Enhanced audience engagement by incorporating storytelling and real-life experiences into presentations.
Owner
Templeton & Associates
01.1998 - 01.2009
- Co-founded and managed IT consulting firm specializing on the Apple plaftorm, growing revenue to $300,000 in first year.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected business''s financial stability. Revenue increased by 15% during the aftermath of 9/11.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Assessed, developed and implemented clients' tech needs from network infrastructure to hardware and software purchases and rollouts
- Executed and documented clients' hardware and software compliances
- Created customized training and procedural documentation per client need
- Executed clients' technological policies and procedures
- Managed clients' office expansion projects and teamed with general contractors and union reps for successful rollouts
- Traveled with clients to set up tech needs for meetings and events
Education
Bachelor of Arts - International Relations
Skills
- Project Management
- Team Leadership
- Relationship Building
- Client Relationship Management
- Cross-Functional Communication
- Creative Thinking
- Conflict Resolution
- Time Management
- Detail Oriented
- Self Motivation
- Adaptability
Software
Apple Suite
Microsoft Office Suite
Asana
Kustomer
HubSpot
Notion
ClickUp
Hiver
Mailshake
Superhuman
Mailchimp
Constant Contact
Calendly
Deputy
Google Meet
Zoom
Skype
Woo Commerce
ShipStation
Stockist
Slack
Canva
Photoshop
Hootsuite
Meta
X
TikTok
YouTube