Summary
Overview
Work History
Education
Skills
Timeline
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Michele Mccottry

Minneapolis,MN

Summary

Dynamic Property Manager with proven success at Centerspace LLC, excelling in tenant relations and compliance. Expert in property inspections and payment collection, enhancing tenant satisfaction through proactive communication. Strong leadership skills foster efficient staff management, ensuring operational excellence across multiple properties while maintaining high standards of service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Property Manager

Centerspace LLC
12.2024 - 05.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Housekeeping Supervisor

Holiday Inn Hotel Sandton
07.2021 - 08.2023
  • Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
  • Conducted regular performance reviews for housekeeping staff, providing constructive feedback and identifying areas for improvement or growth opportunities.
  • Prioritized safety guidelines and maintained up-to-date knowledge of industry best practices to ensure a hazard-free work environment for staff.
  • Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
  • Implemented effective communication channels between housekeeping staff and other departments, resulting in improved cross-functional collaboration and problem-solving capabilities.
  • Streamlined room cleaning processes for faster turnover times, resulting in increased guest satisfaction ratings.
  • Developed strong relationships with vendors, suppliers, and contractors to secure the best prices on high-quality products and services.

Housekeeper

Holiday Inn Hotel
05.2018 - 07.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Associate Of Business Administration - Business

St. Catherine University
Saint Paul, MN

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Staff management
  • Leasing and sales
  • Eviction procedures

Timeline

Property Manager

Centerspace LLC
12.2024 - 05.2025

Housekeeping Supervisor

Holiday Inn Hotel Sandton
07.2021 - 08.2023

Housekeeper

Holiday Inn Hotel
05.2018 - 07.2021

Associate Of Business Administration - Business

St. Catherine University

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Michele Mccottry