Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELE MCCREA

GREAT FALLS,MT

Summary

Nutrition educator with over a decade of extensive expertise in health promotion, skilled in managing complex client interactions while ensuring strict adherence to confidentiality protocols. Proficient in policy interpretation, conflict resolution, and eligibility determination, enhancing service delivery and boosting client satisfaction. A strong commitment to leveraging public assistance knowledge drives impactful community health initiatives, emphasizing evidence-based practices and operational efficiency. Recognized for adaptability, creativity, and a results-oriented mindset, dedicated to making meaningful contributions that advance organizational goals.

Overview

10
10
years of professional experience

Work History

NUTRITION EDUCATOR/NUTRITION AIDE

Cascade County WIC Program
09.2015 - Current
  • Administer WIC income assessments, ensuring adherence to guidelines
  • Strategically collaborate with team to streamline processes, enhancing service delivery
  • Execute meticulous management of sensitive client data, strictly adhering to privacy and regulatory standards
  • Conduct comprehensive nutrition assessments and develop tailored education plans, integrating evidence-based practices to optimize client health outcomes
  • Maintain precise documentation systems while ensuring HIPAA compliance, safeguarding sensitive health information across multiple platforms
  • Design and implement process improvements for WIC program delivery, enhancing operational efficiency and client satisfaction
  • Guide diverse client populations through nutritional and income evaluations, providing empathetic support while maintaining program integrity
  • Demonstrate effective communication skills when managing or de-escalating emotional clients
  • Streamlined client interactions with efficient policy interpretation
  • Facilitated prompt processing of client benefits
  • Managed high-volume caseload in fast-paced setting

Education

ASSOCIATES -

Central Arizona College
Pima, AZ
12.2017

Skills

  • Policy Interpretation (Experienced)
  • Documentation Management (Experienced)
  • Public Assistance Knowledge (Skillful)
  • Eligibility Determination (Experienced)
  • Customer Service (Experienced)
  • Conflict Resolution (Experienced)
  • Information Release (Experienced)
  • Confidentiality Adherence (Experienced)
  • Client assessment
  • Active listening
  • Relationship building
  • Goal setting
  • Interpersonal communication

Timeline

NUTRITION EDUCATOR/NUTRITION AIDE

Cascade County WIC Program
09.2015 - Current

ASSOCIATES -

Central Arizona College

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