Michele McLaughlin
Tigard,OR
Summary
- Provide outstanding Customer Service through listening and providing positive resolution
- Professional and positive attitude, trustworthy and customer-service oriented
- Ability to work and produce results in fast-paced environment while remaining flexible, proactive and resourceful
- Superior oral and written communication skills
- Excellent computer skills i.e. Microsoft Word, Excel, Outlook, Microix, Teams, Vendor Café, Yardi
- Process cash and credit transaction, reconcile drawer
- CPR Certified
- Completed ALICE training
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
35
35
years of professional experience
Work History
Fitness Concierge
Club Corp
05.2023 - 03.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
Property Administrator (Commercial Property Management)
Furst Properties, LLC
01.2021 - 03.2023
- Manage and streamline office administration to ensure excellence and greater time management
- Answer telephone calls in a professional and welcoming manner
- Manage and anticipate tenant complaints and escalate when necessary
- Accurate and reliable verification, entry and delivery for accounts payables
- Manage office supplies and implement better inventory procedures
- Organize and manage special projects and events.
- Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
Campus Assistant (Administrator/Hospitality)
Christ Church of the Valley
01.2016 - 01.2021
- Provide outstanding hospitality/customer service every weekend for 1700-2500 people
- Recruit, train and manage team of 20+ volunteers
- Provide counsel and discipleship
- Excellent organization, multi-tasking and time-management skills
- Organize all aspects of office and maintain office equipment and supplies
- Prepare and manage reports for Expenses, Petty Cash, Direct Bills, Purchase Orders and POS system
- Plan and assist with special events and projects
- Communicate and collaborate with staff, support personnel and other administrators on 12 campuses
- Manage phones, email, calendars, organize and maintain physical and electronic files
- Cross train in operation of the café, book store, student and children’s services.
Legal Secretary
Rawlins, Burrus, Lewkowitz and Feinstien
01.1991 - 01.1999
- Research and prepare legal documents to include Complaints, Subpoenas, Motions, Wills, Trust, and Deeds
- Transcription of notes and documents
- Liaison between Clerk of Courts, judges, Police Department, Sherriff’s Office and attorneys
- Assist Attorney’s in Court as licensed Notary
- Create and maintain filing system
- Responsible for billing for attorney’s time
- Provided reliability and discretion in all matters.
Office Manager (General Contractor)
Dick Corporation
01.1989 - 01.1991
- Strong written and verbal skills to greet guests, produce reports, and assign tasks
- Excellent time management and ability to prioritize and work independently
- Accept instruction and handle vendor contracts and payments
- Ordered supplies and implemented better inventory procedures for accountability purposes
- Organized and executed special events
- Strong interpersonal skills to interact with all employees
- Working knowledge of phone and mail process, blue print copying, copier and fax machines.
Education
Skills
- Customer Service
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Training and mentoring
- Administrative Support
- Effective Decision Making
- Hospitality service expertise
- Efficient resourcefulness
- Team Supervision
Hobbies and Interests
- Dedicated to managing a healthy lifestyle with workouts, getting outdoors to hike, bike or walk, clean eating, meditation, journaling, and sharing my knowledge with others
- Traveling and exploring new areas
- Reading and learning new skills
Timeline
Fitness Concierge
Club Corp
05.2023 - 03.2024
Property Administrator (Commercial Property Management)
Furst Properties, LLC
01.2021 - 03.2023
Campus Assistant (Administrator/Hospitality)
Christ Church of the Valley
01.2016 - 01.2021
Legal Secretary
Rawlins, Burrus, Lewkowitz and Feinstien
01.1991 - 01.1999
Office Manager (General Contractor)
Dick Corporation
01.1989 - 01.1991