Michele McLemore
Daphne,AL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
First Impression Specialist
Urgent Care For Children
Daphne, AL
10.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Elementary School Teacher
Mobile County Public School System
Mobile, AL
08.2022 - 05.2023
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Insurance Verification Specialist
Mobile Infirmary Medical Center
Mobile, AL
02.2019 - 07.2022
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Secretary Coordinator
University Hospital - University Health System
Mobile, AL
02.2014 - 01.2019
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelor of Science - Human Resources Management With Healthcare Admin
Faulkner University
Montgomery, AL08.2020
GED -
Bishop State Community College
Mobile, AL03.2012
Skills
- Resource Allocation
- Emergency Response
- Supply Management
- Root Cause Analysis
Timeline
First Impression Specialist
Urgent Care For Children
10.2023 - Current
Elementary School Teacher
Mobile County Public School System
08.2022 - 05.2023
Insurance Verification Specialist
Mobile Infirmary Medical Center
02.2019 - 07.2022
Secretary Coordinator
University Hospital - University Health System
02.2014 - 01.2019
Bachelor of Science - Human Resources Management With Healthcare Admin
Faulkner University
GED -
Bishop State Community College