Michele McMahan
Gastonia,NC
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor, Care Integration Team (SC Market)
Humana
09.2022 - Current
- Hire and onboard new employees with training and new hire documentation.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Support operations, marketing, and senior leadership team with changes to workflow, processes, etc.
Care Coach, Care Integration Team
Humana
05.2019 - 09.2022
- Assess and evaluate a member's needs and requirements to achieve and maintain optimal health.
- Provide coordination of care through transitional phase after discharge from the hospital or rehab facility.
- Provide education for members enrolled into a chronic management program (i.e. CHF, CAD, Hypertension, COPD, DM, new diagnoses).
- Facilitated interactions with appropriate resources for the care and well being of the member.
- Built workflows within the development team to create a portal that promotes efficient work processes to establish data regarding social determinants of health.
- Led monthly ITM (interdisciplinary meetings) and provider/Care Coach biweekly calls to discuss barriers to current care with high risk members.
Registered Nurse, PACU
Caromont Regional Medical Center
05.2016 - 05.2019
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Act as charge nurse for the unit to collaborate care and flow through pre-op, OR, PACU setting.
Registered Nurse, Critical Care Unit (CVSU, HFTU)
Caromont Regional Medical Center
06.2013 - 05.2016
- Provide care to post surgical patients (CABG, thoracic surgery patients with lung anomalies, post intensive care overflow, etc).
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Act as charge nurse for the unit to maintain appropriate staffing ratios and to provide support to unit decision making on patients while maintaining a patient assignment.
Education
Bachelor of Science - Nursing
Appalachian State University
Boone, NC08.2016
Associate of Applied Science - Nursing
Gaston College
Dallas, NC05.2013
Skills
- Critical Care
- Transitional Nursing
- PACU
- Chronic Disease Management
- Case Management/Care Coordination
Certification
- BLS - Registered for renewal class October 2023
- ACLS - Advanced Cardiac Life Support (Expired)
- NIHSS - National Institute of Health Stroke Scale (Expired)
- TNCC - Trauma Nurse Core Course (Expired)
Timeline
Supervisor, Care Integration Team (SC Market)
Humana
09.2022 - Current
Care Coach, Care Integration Team
Humana
05.2019 - 09.2022
Registered Nurse, PACU
Caromont Regional Medical Center
05.2016 - 05.2019
Registered Nurse, Critical Care Unit (CVSU, HFTU)
Caromont Regional Medical Center
06.2013 - 05.2016
Bachelor of Science - Nursing
Appalachian State University
Associate of Applied Science - Nursing
Gaston College
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