Michele McSwain
Ada
Summary
Experienced and dependable professional with a strong background in healthcare support, administrative operations, customer service, and human resources. Skilled in documentation, communication, organization, and working efficiently in fast-paced environments. Hands-on experience with payroll processing, financial tracking, purchasing, and record management, with a high level of accuracy and accountability. Proven ability to manage multiple responsibilities while maintaining professionalism and confidentiality. Adaptable and quick to learn, with experience supporting both clinical and office operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Intern /Nurse Technician
The Chickasaw Nation
Ada, OK
04.2023 - Current
- Support daily operations across multiple departments, assisting with both administrative and clinical tasks
- Maintain accurate documentation and records while ensuring confidentiality and compliance standards
- Communicate effectively with staff, patients, and team members in a fast-paced environment
- Assist with organization, reporting, and task coordination to support workflow efficiency
- Demonstrate strong time management and the ability to handle multiple responsibilities
Front Office Referral Specialist
Valley View Foot & Ankle Center
Ada, OK
02.2022 - 04.2023
- Provided front desk support including scheduling, patient interaction, and high-volume phone communication
- Coordinated referrals and verified insurance information to ensure accurate processing
- Maintained and updated records within electronic systems with a high level of accuracy
- Communicated with patients, providers, and insurance companies to resolve issues and ensure smooth operations
- Delivered consistent customer service in a fast-paced office environment
Phlebotomist /Lab Manager
Tribal Diagnostics, LLC
Ardmore, OK
10.2020 - 02.2022
- Collected and processed blood specimens while ensuring accuracy and adherence to established procedures
- Managed daily operations of two laboratory locations, including coordination of workflow and organization
- Traveled between Ardmore and Ada locations to support staffing and maintain continuity of services
- Scheduled patient appointments and maintained efficient daily scheduling
- Prepared, packaged, and sent out laboratory specimens for testing on a daily basis
- Ordered and maintained inventory of laboratory supplies to ensure uninterrupted operations
- Communicated with physicians and healthcare providers regarding test results and documentation
- Verified patient information and maintained accurate records while ensuring confidentiality and compliance
- Provided direct patient interaction while maintaining professionalism and clear communication
Assistant Human Resources Manager
RestoreMasters Contracting, LLC
Ardmore, OK
09.2018 - 10.2020
- Processed weekly payroll, ensuring accuracy, timeliness, and proper documentation
- Managed company financial transactions, including use of company credit/debit accounts for business purchases
- Coordinated purchasing of materials for roofing projects and ensured receipts were properly tracked and assigned to the correct job files
- Maintained organized and accurate records for job costs, materials, and financial documentation
- Oversaw company vehicle fleet records, including mileage tracking and documentation
- Assisted with employee onboarding, personnel files, and HR documentation while maintaining confidentiality
- Supported daily administrative operations, including communication, scheduling, and record management
- Ensured compliance with company policies and proper handling of sensitive financial and employee information
Education
Native American Studies
East Central University
Ada, OKAssociate of Applied Science - Nursing
Murray State College
Tishomingo, OKNursing - Practical Nursing
Pontotoc Technology Center
Ada, OK06-2026
Skills
- Administrative Support
- Customer Service & Client Relations
- Data Entry & Record Management
- Scheduling & Coordination
- Professional Communication
- Payroll Processing & Expense Tracking
- Purchasing & Documentation
- Attention to Detail
- Organization & Multitasking
- Confidentiality & Compliance
- Problem Solving
- Team Collaboration
Certification
- Nurse Technician - Pontotoc Technology Center, Ada OK
- Phlebotomy Certificate - Our Blood Institute (OBI) Ardmore, OK
- Certified Nurse Aide - Pontotoc Technology Center, Ada OK
Timeline
Student Intern /Nurse Technician
The Chickasaw Nation
04.2023 - Current
Front Office Referral Specialist
Valley View Foot & Ankle Center
02.2022 - 04.2023
Phlebotomist /Lab Manager
Tribal Diagnostics, LLC
10.2020 - 02.2022
Assistant Human Resources Manager
RestoreMasters Contracting, LLC
09.2018 - 10.2020
Native American Studies
East Central University
Associate of Applied Science - Nursing
Murray State College
Nursing - Practical Nursing
Pontotoc Technology Center