Michele Mellon
Phila.
Summary
Experienced with overseeing food service operations to maintain quality and efficiency. Utilizes team leadership and problem-solving skills to ensure smooth service. Track record of enhancing customer satisfaction through consistent service improvements.
Overview
29
29
years of professional experience
Work History
Kitchen Manager
Nazareth Academy Grade School
09.2020 - Current
- Handle all the ins and outs of the kitchen. Take care of ordering and inventory. Monthly ongoing training. I serve close to 170 children breakfast and lunch every day.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Ensured compliance with local health department regulations by conducting regular inspections and addressing any issues promptly.
- Maintained strict hygiene standards, contributing to a safe and clean dining environment for all patrons.
- kept track of any allergies that children have to ensure no one got sick.
Server/Waiter
7C Lounge at the FOP Lodge 5
09.2017 - 05.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy by efficiently processing and fulfilling customer requests during peak hours.
- Coordinated with kitchen staff to ensure timely delivery of food and beverages while maintaining quality standards.
- Resolved customer complaints promptly, enhancing dining experience and fostering positive relationships with patrons.
Stay at Home Parent
Myself
Philadelphia, PA
01.2008 - 09.2017
Server
Maggianos
Philadelphia, PA
03.2004 - 01.2008
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed efficient table turnover, optimizing seating arrangements during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Developed strong rapport with regular guests, fostering a welcoming atmosphere for return visits.
Server, Bartendar, Trainer
Marriot Hotel
Philadelphia, PA
07.1997 - 03.2004
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Trained new staff on customer service protocols and restaurant procedures.
- Resolved guest complaints promptly to enhance customer satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associates - Restaurant Management
The Restaurant School at Walnut Hill College
11-1996
Diploma - undefined
Saint Maria Goretti
06-1986
Skills
- Hard Worker
- Quick Learner
- Multitasking and organization
- Food safety
- ServSafe certification
Timeline
Kitchen Manager
Nazareth Academy Grade School
09.2020 - Current
Server/Waiter
7C Lounge at the FOP Lodge 5
09.2017 - 05.2020
Stay at Home Parent
Myself
01.2008 - 09.2017
Server
Maggianos
03.2004 - 01.2008
Server, Bartendar, Trainer
Marriot Hotel
07.1997 - 03.2004
Diploma - undefined
Saint Maria Goretti
Associates - Restaurant Management
The Restaurant School at Walnut Hill College