Michele Mendoza
Indianapolis,IN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Lily Dental
04.2020 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Completed data entry and filing to keep records updated for easy retrieval.
Lead Dental Assistant
Star Dental Clinic
04.2012 - Current
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, Action and applying lead aprons.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Expanded Dental Assistant
IUPUI
Indianapolis, IN06.2008
Skills
- Verbal and Written Communication
- Answer Telephone Calls
- Office Management
- Telephone Etiquette
- Staff Management
- Manage Files
- Conflict Management
- Administrative Skills
- Customer Assistance
Timeline
Front Desk Receptionist
Lily Dental
04.2020 - Current
Lead Dental Assistant
Star Dental Clinic
04.2012 - Current
Expanded Dental Assistant
IUPUI