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Michele Merk
Youngstown,OH
Work Preference
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Yankee Kitchen. Proven ability to enhance guest engagement and satisfaction through effective communication and problem resolution. Experienced in training staff and maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Head House Keeping Assistant
Quality Inn
Youngstown, OH
03.2018 - 03.2019
- Assisted in front desk operations, enhancing guest check-in and check-out experiences.
- Coordinated room bookings using property management software, ensuring accuracy and efficiency.
- Responded to guest inquiries, providing information on services and local attractions.
- Supported housekeeping staff by tracking inventory of cleaning supplies and linens.
Server
Yankee Kitchen
Youngstown, OH
01.2019 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Developed extensive knowledge of menu items and daily specials.
- Assisted in training new staff on service protocols and procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled guest inquiries and resolved complaints promptly to ensure satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Chat N Chew
Warren, OH
05.2010 - 06.2017
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to comply with health standards.
- Assisted in training new servers on menu offerings and service protocols.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Army And Navy
Warren, OH
05.2014 - 06.2015
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in training new staff on drink preparation techniques and customer service protocols.
- Managed inventory levels, restocked supplies, and minimized waste through careful tracking.
Home Health Aide
Helping Hearts
Akron, OH
05.2005 - 08.2006
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Maintained accurate patient records and documentation for care continuity.
- Provided emotional support and companionship to enhance patient well-being.
Education
GED -
Ellet High School
Akron, OHSkills
Strong work ethic
Exceptional customer service
Customer Service
Guest engagement
Timeline
Server
Yankee Kitchen
01.2019 - Current
Head House Keeping Assistant
Quality Inn
03.2018 - 03.2019
Bartender
Army And Navy
05.2014 - 06.2015
Server
Chat N Chew
05.2010 - 06.2017
Home Health Aide
Helping Hearts
05.2005 - 08.2006
GED -
Ellet High School