Michele Miler
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Manila Dental
San Jose, CA
10.2018 - 10.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Customer Service Cashier
Disneyland Resort
Anaheim , CA
10.2018 - 03.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Sold lottery tickets and fish and game licenses.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Education
RDA - Dental Assisting
Andon College
Santa Clara, CA08.1982
Abraham Lincoln High School
San Jose, CA09.1979
Skills
- Report Preparation and Analysis
- Team Management
- Office Manager
Accomplishments
- Developed and instituted employee training and retention initiative which reduced personnel turnover by Number% within Timeframe.
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), Date.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Certification
- Area of certification Training - Timeframe
- Certified Job Title, Company Name - Timeframe
Timeline
Office Manager
Manila Dental
10.2018 - 10.2022
Customer Service Cashier
Disneyland Resort
10.2018 - 03.2020
RDA - Dental Assisting
Andon College
Abraham Lincoln High School