Google and Mircosoft Suites
MICHELE MILLER
DTC Director/Management
Santa Ynez,CA
Summary
Results-oriented Event Manager offering 15 years of outstanding project achievements from proposal to production within different industries. Possessing key talents in sales, logistics and execution of projects. Working with others to acquire, maintain and increase members/sales.
Overview
40
40
years of professional experience
4
4
Certifications
Work History
DTC Operations Manager
Riverbench Winery
Santa Maria, CA
11.2021 - Current
- Oversaw management of Ecommerce and Wine Club channels
- Managed all Wine Club Shipments - Set, enforced and optimized all internal policies to change from outsourcing shipping to in-house. Over 5000 club shipments annually.
- Generate P/L statements for DTC Compliance and All Shipping
- Effectively worked to bring winery to Compliance for Club and DTC shipments
- Investigated customer complaints, identifying and changing processes to remove faults
- Cultivated interpersonal skills by building positive relationships with others
- Introduced new methods, practices, and systems to reduce turnaround time.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Provided informed wine suggestions to tasting room guests.
DTC Sales and Hospitality Manager
Paul Lato Wines
Santa Barbara, CA
02.2019 - 01.2022
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping
- Boosted customer satisfaction scores to over 100% through fast and knowledgeable issue resolution
- Contributed to smooth business operations by planning and organizing meetings and conferences
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Increased customer service ratings significantly through personable service.
Commercial Estimator/Project Management
Templeton Floor Company/Floor Connection
Arroyo Grande, CA
01.2016 - 01.2020
- Estimated and wrote proposals for large and small commercial flooring projects, worked on up to 20 projects at time
- Established and built strong relationships with clients/owners, owners reps, flooring reps and subcontractors, resulting in repeat business and recommendations
- Managed subcontractor procurement, submittals, RFI's, and change orders
- Gathered cost and material data for accurate and up-to-date information on material and labor costs
- Analyzed designs and performed accurate cost analysis
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
Project Developer/Event Manager
The Ivy, Ever, Ever Changing
Fresno, CA
07.2007 - 11.2016
- Developed and implemented strategies that increased sales over 100% and quality selling statistics
- Managed all aspects of business, including financial planning, budgeting, marketing and networking besides exploring new business opportunities and identifying target audiences
- Managed projects while defining scopes, establishing schedules and estimating expenses
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Executive Assistant/Certified Clinical Research Coordinator
W. Andrew Maxwell
Fresno, MD, CA
12.1991 - 01.2014
- Monitored study activities and ensured compliance with protocols and all relevant local, federal and state regulatory and institutional policies
- Established with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols
- Established initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Organized and coordinated conferences and monthly meetings
- Screened calls and emails and initiated actions to respond or direct messages for managers
Education
Bachelor of Science - Business Administration
Fresno State University
Fresno, CASkills
Improve Processesundefined
Certification
ServeSafe
Software
Wine Direct, Commerce7, Sovos ShipCompliant, Wine Shipping
Tock, Mail Chimp, Scout
Timeline
W-SET 2 Scheduled to start March 2023
03-2023
W-SET 1. Currently Taking
02-2023
ServeSafe
11-2022
ABC State of CA Certificate
06-2022
DTC Operations Manager
Riverbench Winery
11.2021 - Current
DTC Sales and Hospitality Manager
Paul Lato Wines
02.2019 - 01.2022
Commercial Estimator/Project Management
Templeton Floor Company/Floor Connection
01.2016 - 01.2020
Project Developer/Event Manager
The Ivy, Ever, Ever Changing
07.2007 - 11.2016
Executive Assistant/Certified Clinical Research Coordinator
W. Andrew Maxwell
12.1991 - 01.2014
Bachelor of Science - Business Administration
Fresno State University
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