Michele M. LaBarbera

Magnit Global | June 2021 – Present
Sr. Client Service Consultant | September 2022 – Present

• Cultivated strong client relationships by understanding customer needs during initial consultations and providing tailored onboarding solutions.
• Collaborated with vendors to deliver timely and effective solutions, reducing response times and enhancing overall customer satisfaction.
• Streamlined the onboarding process by creating user-friendly guides, significantly reducing completion time and minimizing the need for additional support.
• Conducted weekly system audits, improving data accuracy and enhancing service quality reports.
• Provided comprehensive training to clients on service procedures, improving compliance and reducing operational risks.
• Managed the end-to-end service agreement process, ensuring accurate billing and maintaining financial accuracy through effective collaboration.

• Led onboarding and training initiatives for new suppliers, ensuring smooth integration and efficient use of resources.
• Delivered high-quality customer service by efficiently managing inquiries and resolving issues.

• Managed the full onboarding process for contingent workers, ensuring all requirements were met for a seamless start.
• Facilitated monthly asset management meetings, planning for future needs based on data analysis.
• Administered the Employee Referral program, ensuring compliance and timely processing of referral fees.

• Provided exceptional customer service by promptly resolving technical, onboarding, and work order issues.
• Ensured financial accuracy by resolving invoicing discrepancies and maintaining updated work orders.
• Negotiated solutions to customer challenges, improving satisfaction scores.

• Managed job postings and candidate communications across multiple platforms, increasing applicant engagement.
• Responded to customer inquiries and collaborated with team members to meet client expectations.