Michele M LaValley
Massena,NY
Summary
Dynamic Store Manager with a proven track record at Big Lots, excelling in customer service and problem-solving. Enhanced customer satisfaction ratings through effective coaching and innovative merchandising strategies. Skilled in multitasking and organization, I fostered a positive team environment while ensuring compliance with safety standards and optimizing inventory control.
Overview
30
30
years of professional experience
Work History
Store Manager
Big Lots
08.1999 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Grocery Manager
Hannaford
09.1995 - 07.2018
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Education
Associate in Executive Secreterial -
Mater Dei College
Ogdensburg, NY05-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Big Lots
08.1999 - 03.2025
Grocery Manager
Hannaford
09.1995 - 07.2018
Associate in Executive Secreterial -
Mater Dei College
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