MICHELE MONTIEL
Summary
Experienced customer service representative dedicated to delivering exceptional service in fast-paced environments. Demonstrated ability to address customer concerns, provide timely solutions, and maintain a positive and friendly demeanor. Proficient in multitasking and achieving high levels of satisfaction while fostering long-term customer relationships.
Overview
17
17
years of professional experience
Work History
Sales Manager
WiseGuys Screen Print
05.2021 - 01.2025
- Demonstrated expertise in educating customers about products and assisting in apparel design for a diverse range of clients, from school sports teams to national accounts
- Successfully generated over $1,000,000 in annual sales through strategic client engagement and relationship-building
- Led and managed the sales team, implementing new processes to enhance efficiency and streamline workplace operations
- Developed innovative strategies to optimize sales performance, improve customer satisfaction, and drive business growth
Owner/Operator
Ozarks Cleaning & Design
03.2015 - 05.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Lodging Support Services Agent
Expedia
05.2012 - 03.2015
- Experience with invoicing and reconciliations, providing financial information to hotel vendors, inventory management on a global level and direct communication with customers as well as vendors using Expedia services
- Provide positive customer service experience both for vendors and guests while also using critical thinking skills to be as efficient and effective as possible in high stress situations
- Gained experience working on a global level with vendors as well as customer from a multicultural background
Customer Service Representative
T-Mobile USA
12.2008 - 08.2010
- Provided positive customer service experience pertaining to billing, sales and technical support
- Excelled at working with in sales guidelines to promote and expand business with new and current customers
- Adhered to Quality Control guidelines set by company and was in the top 6% of agents based on overall productivity
Inside Sales and Administrative
JAG Architectural
12.2007 - 06.2008
- Collaborated with designers, builders and architects specifying materials for residential and commercial construction projects
- Managed growth of both commercial and residential leads for our outside sales staff in order to expand business opportunities
- Created a system that integrated the use of QuickBooks and Microsoft Outlook Calendar to help the company run more efficiently and maximize profits
Education
High School Diploma -
Missouri Department of Elementary And Secondary Ed
Jefferson City, MOSkills
- SalesForce
- QuickBooks
- 60 WPM
- Word
- Relationship building
- Operations management
- Staff training and development
- Project Management
- Superior organizational skills
- Team development
- Issue resolution
- Polite communication skills
Timeline
Sales Manager
WiseGuys Screen Print
05.2021 - 01.2025
Owner/Operator
Ozarks Cleaning & Design
03.2015 - 05.2021
Lodging Support Services Agent
Expedia
05.2012 - 03.2015
Customer Service Representative
T-Mobile USA
12.2008 - 08.2010
Inside Sales and Administrative
JAG Architectural
12.2007 - 06.2008
High School Diploma -
Missouri Department of Elementary And Secondary Ed
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