Michele Moore
Willows,CA
Summary
Developed range of valuable skills in fast-paced, customer-facing environment, now looking to transition into new field. Demonstrated ability to manage client interactions and resolve complex issues efficiently. Seeking to apply these transferable skills to make positive impact in new role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
County Service Officer
Glenn County Sheriffs Office
05.2023 - Current
- Take in civil and/or criminal paper over the counter or receive it in the mail process the paperwork then go serve them out on the field.
- Review Writs for evictions, real and/or personal property levies, bank levies, and wage garnishments to ensure they were valid. After processing the paperwork, I would take them out on the field and serve and/or execute the court order.
- Maintained accounting records of civil fees, trust accounts, and disbursements.
- Continues strict confidentiality and control of sensitive items and information.
- Dealt with difficult people and adversarial situations in an effective manner.
- Drove alone to remote locations all within Glenn County to serve court paperwork.
- Answers telephones and provides counter services.
- Keeps work areas, equipment and vehicles in a clean and orderly condition.
- Promoted positive community relations by attending various events as a County Service Officer of the Sheriffs Office.
- Demonstrated commitment to professional growth by participating in ongoing training and development programs, maintaining up-to-date knowledge of best practices within the field.
- Enhanced courthouse security by conducting thorough entry screenings and managing access control.
- Assisted in emergency situations with quick response times and effective coordination with law enforcement agencies.
- Maintained accurate records of daily activities while on duty at the courthouse, ensuring proper documentation was available upon request or review by supervisors or other relevant personnel.
- Transported incarcerated persons to and from the county jail to the courtroom and/or appointments.
City Carrier Assistant
United States Postal Service, USPS
11.2017 - 07.2018
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
Veterinary Receptionist
Burnham Veterinary Clinic
02.2016 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
- Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
Front Desk Receptionist
Holiday Inn Express Hotel
11.2011 - 02.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Real Estate License -
Real Estate Express
Online12-2022
Esthetician License -
Shasta School of Cosmetology
Redding, CA05-2022
High School Diploma -
Sandford High School
Online07-2012
Skills
Communication
Problem Solving
Decision-Making
Customer Service
Time Management Skills
Organizational Skills
Certification
- Taser Training (Taser X26P) Axon Training/Glenn County Sheriffs Office, June 2023
- PC 832 Laws of Arrest #83 South Bay Regional Public Safety Training, June 2023
- PC 832 Firearms Familiarization Sacramento Regional Public Safety Training Center, September 2023
Timeline
County Service Officer
Glenn County Sheriffs Office
05.2023 - Current
City Carrier Assistant
United States Postal Service, USPS
11.2017 - 07.2018
Veterinary Receptionist
Burnham Veterinary Clinic
02.2016 - 11.2017
Front Desk Receptionist
Holiday Inn Express Hotel
11.2011 - 02.2014
- Taser Training (Taser X26P) Axon Training/Glenn County Sheriffs Office, June 2023
- PC 832 Laws of Arrest #83 South Bay Regional Public Safety Training, June 2023
- PC 832 Firearms Familiarization Sacramento Regional Public Safety Training Center, September 2023
Real Estate License -
Real Estate Express
Esthetician License -
Shasta School of Cosmetology
High School Diploma -
Sandford High School
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