Michele Morales
Shelton,CT
Summary
To obtain a position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a progressive organization.
Overview
24
24
years of professional experience
Work History
Area Manager of Operations
Physician One Urgent Care
02.2019 - Current
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
Medical Assistant Coordinator
Physician One Urgent Care
02.2019 - Current
- Improved patient care by coordinating medical assistant tasks and streamlining communication between departments.
- Enhanced department efficiency by scheduling appointments, managing patient records, and ensuring seamless workflow among staff members.
- Facilitated better patient experiences with thorough preparation for examinations and procedures.
- Ensured accurate record-keeping by meticulously documenting patient information, medical histories, and treatment plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Office Coordinator
Western Connecticut Health Network
01.2015 - 01.2019
- Manage an internal medicine office including two clinical staff, one clerical support staff, and three providers
- Develop and maintain monthly schedules for staff and providers
- Work with recruiters to organize site visits and schedule interviews with potential candidates
- Review and approve paid-time-off requests, manage employee time cards, and provide support to physician/employee relationships
- Create office goals for employees, hold bi-weekly staff meetings, perform annual reviews, and deliver disciplinary actions
- Run and monitor reports to ensure all providers are meeting Meaningful Use goals
- Generate Press Ganey reports, resolve patient complaints, and improve workflows to provide a better patient experience
- Receive, code, and approve invoices, deposits, and physician reimbursements
- Ensure office supply inventory is maintained and replenished as needed while managing to budget
- Work with the marketing team to create provider one-sheet and office brochures.
Medical Assistant
Northeast Medical Group
01.2008 - 01.2015
- Assist management in onboarding new clinical and clerical staff members by providing in-depth training of office procedures and policies
- Act as OSHA coordinator for the office by monitoring all employees training, maintaining up-to-date MSDS, and implementing all OSHA regulations
- Perform EKGs, vitals, blood glucose testing, urinalysis, and rapid strep testing
- Maintained clinical supplies in accordance with office needs and budget.
Store Manager
Kay Jewelers
01.2000 - 01.2008
- Manage ten sales employees
- Maintain employee schedules and timecards
- Account for inventory at the beginning and end of each day, as part of opening and closing procedures
- Host bi-annual diamond sales events, including travel arrangements for outside vendors
- Attend annual managers conference in Orlando, FL.
Education
Associated in Healthcare Management -
Southern New Hampshire University
03.2024
Medical Assistant -
Lincoln Technical Institute
Shelton, CT12.2008
Skills
- Logistics Management
- Operational Efficiency
- Workforce Planning
- Outstanding communication skills
- Staff Supervision
- Maintenance Scheduling
- Staffing oversight
Proficiencies And Accomplishments
Cerner PowerWorks, Athena Health, Epic, Kronos, Lawson, Press Ganey, Microsoft Office, Outstanding Patient Experience Award – Western CT Medical Group
Certification
Timeline
Area Manager of Operations
Physician One Urgent Care
02.2019 - Current
Medical Assistant Coordinator
Physician One Urgent Care
02.2019 - Current
Office Coordinator
Western Connecticut Health Network
01.2015 - 01.2019
Medical Assistant
Northeast Medical Group
01.2008 - 01.2015
Store Manager
Kay Jewelers
01.2000 - 01.2008
Associated in Healthcare Management -
Southern New Hampshire University
Medical Assistant -
Lincoln Technical Institute
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