Michele Morgan

• Coordinating of Learning Lab training for Region New Hires. Assisted Regional Manager with onboarding as needed throughout region.
• Responsible for hiring and training Property Staff to include Office Staff and Maintenance Staff. Continued training and evaluating of Assistant Property Manager, Maintenance Service Managed and Maintenance Technician.
• Assisted with mentoring and continued support of colleagues throughout region.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents
• Assisted prospects tours, credit checks, and prepared move in charges and lease.
• Assisted in rent collections, including follow up on delinquencies, preparation of late notices.
• Assisted in coordination of maintenance and necessary services and followed-up to ensure timely completion.
• Audited files and demographics to ensure accurate information.
• Created spreadsheets to track insurance compliance, capital replacement items.

Proficient in Microsoft Programs

• Proficient in Yardi
• Supervised facilities and services for 223-resident community.
• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained occupancy 95% and higher by leveraging market knowledge and successful promotional strategies.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Trained and motivated leasing staff during bi-monthly trainings.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Maintained sufficient number of units market-ready for lease.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

• Promptly responded to tenant complaints and concerns for over 223 units in 2 properties.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Followed up on delinquent tenants and coordinated collection procedures.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained sufficient number of units market-ready for lease.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Greeted prospective tenants weekly.

• Kept up-to-date on store, shelf and order availability of Cellular Phones and Accessory products.
• Monthly Inventory Audits.
• Assisted customers with product needs.
• Coordinated Inventory needs with Management and ordered accordingly.