DEANA STANTON
Costa Mesa,CA
Summary
Dedicated Permit Technician with over 7 years experience in project management for residential and commercial building construction. Master in public space permits for civil and city engineers. experience ranges from initial filing to final permit issuance. Skilled in all levels of permit processing, scheduling, records maintenance, and providing expert permit support. Highly motivated and determined to make an impact in any way to promote company success. Fantastic at using Salesforce for data entry and analysis. Excellent collaboration and applying real-world solutions to long-term licensing issues.
Overview
32
32
years of professional experience
Work History
Sr. Permit Coordinator
Sunrun Installations, Orange County California
03.2018 - Current
- Submit payments for fees, accurately track amounts, collect receipts, and update computer system expense reports.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified document authenticity to process permit application.
- Developed and strengthened productive working relationships with the internal permitting teams, design engineering and regulatory agencies, vendors, and the local community.
- Monitored lists of overdue projects internally, and AHJ issuances.
- Worked tirelessly in preparing and negotiating permit applications to promote favorability towards operations.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies.
- Collected issued permits, and licenses for residential, commercial, and Multi-family Unit construction.
- Assembled permit packages with printed information to produce completed documents required by AHJ.
- Passionate about learning and committed to continual improvement.
- Provided professional knowledge and support in a dynamic work environment.
- Updated operational records or licensing information using computer Salesforce application.
Lead Generation Specialist
Sunrun Installations
11.2014 - 03.2018
- Cold-called prospective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
- Lead door-knocking team in lead generation for solar sales reps.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Entered data into Salesforce ensuring accuracy and uniformity.
- Served as key team member in development of new client pipeline, resulting in sales profit increase.
- Explained product, pre-qualified potential customers and set appointments for sales team to follow up.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Provided information about available products and services, membership details, and purchase advantages to Costco Members.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Implemented upselling techniques to increase revenue and move product.
- Overcame objections using friendly, persuasive strategies.
Restaurant Manager
STARBUCKS COFFEE COMPANY And Coffee Plantation
08.1992 - 12.2016
- Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in the development and implementation of new menus to offer a variety and options to customers.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Utilized POS software to compile and capture resource data from inventory, following specific data set guidance to achieve optimal results.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper food handling procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts up to a staff of 40.
- Motivated staff to perform at peak efficiency and quality.
- Opened new markets
- Design team for mobile coffee house to introduce the Starbucks Coffee experience and culture
- Developed Master Barista - Black Apron
Education
No Degree - Cross Cultural Communications
Yuba College
Marysville, CA1992
Associate of Science - Human Resources Development
Colorado Christian University
Denver, CO06.2015
Associate of Arts - Church Leadership
Newlife Bible College
Marysville, CA06.1991
Skills
- City Ordinances Knowledge
- File Management
- Professional Correspondence
- Problem-Solving Abilities
- Team Building
- Active Listening
- Friendly, Positive Attitude
- Computer Skills
- Microsoft Office
- Relationship Building
- Planning & Organizing
- Reliable & Trustworthy
- Critical Thinking
- People Skills
- File Transfer
- Research Skills
- Database updates
- Document Review & Verification
- Data Entry
- Collaboration
Timeline
Sr. Permit Coordinator
Sunrun Installations, Orange County California
03.2018 - Current
Lead Generation Specialist
Sunrun Installations
11.2014 - 03.2018
Restaurant Manager
STARBUCKS COFFEE COMPANY And Coffee Plantation
08.1992 - 12.2016
No Degree - Cross Cultural Communications
Yuba College
Associate of Science - Human Resources Development
Colorado Christian University
Associate of Arts - Church Leadership
Newlife Bible College
Similar Profiles
Rafael RaymundoRafael Raymundo
Permit Coordinator at Sunrun Solar InstallationsPermit Coordinator at Sunrun Solar Installations
Yen HuynhYen Huynh
Senior Social Worker at County of Orange, CaliforniaSenior Social Worker at County of Orange, California
Raoul HernandezRaoul Hernandez
FSP Driver at California Coach OrangeFSP Driver at California Coach Orange