Michele Lee Moser

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
• Completed consultations with spa guests to determine nail care needs.
• Prepared nail beds and cuticles, shaped nails and applied polish for over [Number] daily customers.
• Communicated effectively with management concerning important customer issues.
• Maintained master appointment calendar covering all customer visits, employee schedules and special events.
• Responded to customer requests and concerns about gel application and nail art designs.
• Frequently restocked [Number] workstations and organized and stocked product sales shelves.
• Worked flexible hours; night, weekend, and holiday shifts.

Opened deli with partner

established clients

designed menus

prepared foods

customer service

• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Optimized team hiring, training and performance.
• Input income and expense details into database to track business finances and address variances.
• Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Inspected dishes and utensils for cleanliness.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Collected orders and relayed them to bartenders quickly and accurately.
• Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
• Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Processed orders and sent to kitchen employees by [Action].
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Stayed up-to-date on menu changes to help customers make food choices.
• Inspected dishes and utensils for cleanliness.
• Checked identification for minimum age for sale of alcoholic beverages.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Prepared specialty desserts for customers for special occasions.
• Supervised restocking of salad bar and buffet for lunch and dinner service.